DoubleTree by Hilton Stoke-on-Trent United Kingdom Guest Reviews
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Neelam, Nottingham, visiting Victoria Hall Stoke Sat, 17 December 2016
Amazing value for the quality of my stay. The staff were friendly, the hotel is modern and clean. The bed was so comfortable. The breakfast was great. I had a very restful stay, although the air conditioning unit started to rattle at 5am. Despite this, I would stay again.
Liked: The bed was so comfortable. The breakfast was great.
Disliked: The noisy air conditioning/radiator at 5am.
Jenny J, Wales Fri, 23 May 2014
Have stayed in Best Western hotels before, but this one did not come up to standard.
Liked: Nice friendly staff - they did try to help resolve things.
Disliked: Cooling system in room did not work. Room temperature was stuck at 26 degrees day and night. On the 3rd floor but you could still smell smoke from people smoking outside.
Steven J, Great Yarmouth Fri, 29 March 2013
Could not find any faults at all. Staff were friendly; everything we could possibly need in the room was catered for. Would definitely visit again. Thank you.
Georgia Sat, 12 April 2025
Nice hotel with everything you...
Liked: Very clean, modern, good location. Spacious room with everything you need and was not noisy. Breakfast had plenty of choice and not too busy. Thought was free parking but was a charge. No temp control on the room and windows do not open wide. Fans provided but lack of fresh air meant room was warm all night.
Richard Fri, 11 April 2025
Very good
Liked: Spacious family room and bathroom. Clean and comfortable.
Disliked: Shower plug slow to drain. Floods bathroom after a few minutes
Simon Thu, 10 April 2025
Very good
Barker Thu, 10 April 2025
Exceptional
Danielle Wed, 9 April 2025
Good and bad points
Liked: The swimming pool changing rooms both female and male were very dirty. The 3rd night all of us ended up with rashes over our body as our skin became very itchy. I had also upgraded to a junior suite, to then be told next day there had been a leak in the room. And we would need to be downgraded back to original booking, and would get a phonecall yp let me know. This didnt happen and when arrived find out they had booked room out to someone else. The good was very nice we had dinner 2 of the night.
Riyaz Wed, 9 April 2025
Was ok not very happy...
Liked: It’s really nice place for family. Have a nice pool ,breakfast was very good. Restaurant staff were very friendly and my kids got disappointed we didn’t get well come cookies
Phonny Wed, 9 April 2025
Very good
Liked: Easy to get too ans comfortable stay as well as clean bathrooms with everything we need
Disliked: The breakfast is a little disorganised even though we've precooked. The table wasn't ready.There's no head or tail where the breakfast starts.Water or juice we low and to none and weren't topped up until we've finished our breakfast
Sarah Wed, 9 April 2025
Great stay, food tremendous and...
Liked: Lovely large clean room, great shower! Staff were very helpful and always smiling.
Disliked: The lifts were out of order when we first arrived, so we can taken through the back to the service elevator.
Sean Wed, 9 April 2025
Would definitely stay again.
Liked: Very clean and presentable, only one lift working out of the two. Easy to find room and a very comfortable bed. Excellent food.
Rosamund Tue, 8 April 2025
Good for a quick family...
Liked: There was a new bar girl who was completely overwhelmed but from that the staff were good