Amazing value for the quality of my stay. The staff were friendly, the hotel is modern and clean. The bed was so comfortable. The breakfast was great. I had a very restful stay, although the air conditioning unit started to rattle at 5am. Despite this, I would stay again.

Liked: The bed was so comfortable. The breakfast was great.
Disliked: The noisy air conditioning/radiator at 5am.

Have stayed in Best Western hotels before, but this one did not come up to standard.

Liked: Nice friendly staff - they did try to help resolve things.
Disliked: Cooling system in room did not work. Room temperature was stuck at 26 degrees day and night. On the 3rd floor but you could still smell smoke from people smoking outside.

Could not find any faults at all. Staff were friendly; everything we could possibly need in the room was catered for. Would definitely visit again. Thank you.

Exceptional

Average but not what you...

Liked: The reception and bar area were nicely decorated and well kept
Disliked: There were hardly any staff. We had to ask for members of staff to contact other members of staff for other services. The pool area was not clean to a good standard. The hotel had a musky smell and the carpets were really worn. Room service food was cold.

Exceptional

Superb

Exceptional

Liked: I attended the hotel anyway being a gym member, but staying over was loverly. The room was warm and comfortable, and I had a good night's sleep. Also, the breakfast was superb, fully enjoyed my stay, and will come again.
Disliked: Everything was great no complaints.

Functional

Liked: Location
Disliked: No heating in room, poor service at breakfast,

Superb

Total ruined by the lack...

Liked: Breakfast
Disliked: 3am the fire alarm went off and scared us all and had my children panicked. The worse thing was i had to personally go down stairs to find out whether it was a real incident and only found out from another mrmbrr of the public not any staff member! No one was answering the phone in reception so everyone in the hotel was frightened no knowing what was occurring. Here’s something for the suggestion box…..have a staff member go to each floor and inform their customers if a fire alarm is real or not or set off by a drunk member of public. Very unhappy with the hotels response to this situation.

overnight stay after Christmas party...

Liked: Very short stay overnight after attending a christmas party there. Party was great, how they manged to cater for so many people and still make the meal edible I don't know! 90s live band was fantastic too. Room was clean and comfortable and unlike so many hotel rooms, wasn't too hot. Didn't stay for breakfast but I'm sure that would have been good too. I'd definitely stay there again.