DoubleTree by Hilton Stoke-on-Trent United Kingdom Guest Reviews
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Neelam, Nottingham, visiting Victoria Hall Stoke Sat, 17 December 2016
Amazing value for the quality of my stay. The staff were friendly, the hotel is modern and clean. The bed was so comfortable. The breakfast was great. I had a very restful stay, although the air conditioning unit started to rattle at 5am. Despite this, I would stay again.
Liked: The bed was so comfortable. The breakfast was great.
Disliked: The noisy air conditioning/radiator at 5am.
Jenny J, Wales Fri, 23 May 2014
Have stayed in Best Western hotels before, but this one did not come up to standard.
Liked: Nice friendly staff - they did try to help resolve things.
Disliked: Cooling system in room did not work. Room temperature was stuck at 26 degrees day and night. On the 3rd floor but you could still smell smoke from people smoking outside.
Steven J, Great Yarmouth Fri, 29 March 2013
Could not find any faults at all. Staff were friendly; everything we could possibly need in the room was catered for. Would definitely visit again. Thank you.
Neil Mon, 27 January 2025
Good
Jo Sun, 26 January 2025
Overall aesthetic was good but...
Liked: The room was acceptably clean but details were missed. Wonky window blind didn’t fall correctly and curtains were faux so couldn’t be drawn.Room was cool with no instructions to adjust heat.
Disliked: We overlooked the main entrance, noisy because of poor fitting and drafty windows
Gemma Sun, 26 January 2025
Exceptional
Paul Fri, 24 January 2025
Good
Leon Thu, 23 January 2025
Solid, with good location
Liked: Location was good and room was large
Disliked: Check in was slow as could be.
Catherine Tue, 21 January 2025
Very good
Liked: Clean exceptional staff & customer service.Spotlessly clean bedroom.
Amy Mon, 20 January 2025
Exceptional
Paul Mon, 20 January 2025
A great place to stay...
Liked: The very pleasant staff, great food and the swimming pool.
Disliked: Nothing, it was all good.
Corina Mon, 20 January 2025
Good
Jeff Sun, 19 January 2025
Top drawer accomodation!
Liked: Room and facilitiesReception staffBeds - amazing
Disliked: Hot breakfast was actually cold. Toasters not very good Difficult to find stairway down to reception ... not clearly marked.