DoubleTree by Hilton Stoke-on-Trent United Kingdom, Stoke On Trent

Amazing value for the quality of my stay. The staff were friendly, the hotel is modern and clean. The bed was so comfortable. The breakfast was great. I had a very restful stay, although the air conditioning unit started to rattle at 5am. Despite this, I would stay again.

Liked: The bed was so comfortable. The breakfast was great.
Disliked: The noisy air conditioning/radiator at 5am.

Have stayed in Best Western hotels before, but this one did not come up to standard.

Liked: Nice friendly staff - they did try to help resolve things.
Disliked: Cooling system in room did not work. Room temperature was stuck at 26 degrees day and night. On the 3rd floor but you could still smell smoke from people smoking outside.

Could not find any faults at all. Staff were friendly; everything we could possibly need in the room was catered for. Would definitely visit again. Thank you.

Not good

Disliked: The breakfast is below the expected standard compared to many other Hilton hotels we've stayed. The breakfast room and standard is not better than a travel lodge considering the price.No mini fridge to chill our water, the Ironing board in our room need to be changed- it is too old, as such not good for purpose.The extractor in the toilet is completely ineffective. So, smell lingers for too long.

Exceptional

I was in weekend gateaway...

Liked: clean, organised, comfortable beds, good staff
Disliked: nothing all was good for me

The staff were very friendly...

Liked: Room, food, staff
Disliked: Everything was perfect

Exceptional

Liked: Friendly staff.Comfortable bed.Werry clean.Nice welcome.

Although pleasant enough, was lots...

Liked: Location
Disliked: Room had chocolate bar wrapper still on the floor,Served flat Prosecco at the bar, staff not very accommodating when I asked for a new bottle to be opened, they were more interested in telling the bar staff how to record it as waste!Breakfast very busy and hot food was empty for a good 15 minutes before gradually being replenished.

Good

Liked: Cleanliness staff were pleasant
Disliked: Room was costraphobic Hardly any walking area around bed chair obstructing walk way very cramped for a family room

It was relaxing and enabled...

Liked: N/A
Disliked: Sound proofing between rooms and the corridor. Noise was sometimes very intrusive

Very good

Liked: The room was excellent, very spacious and had a great bathroom. The breakfast was ok, but it was very hot and I had to put it on a cold plate so went cold very fast. All the staff were really friendly though so I would book again if I was up that way.