DoubleTree by Hilton South Charlotte Tyvola, Charlotte

It was okay for our...

Liked: It was clean and cozy. I love the cookies.
Disliked: No continental breakfast. The outside was very plain. Not very attractive. The WiFi was not free if you did not sign up for a program.

Pleasant

Do not stay here!

Liked: I did like anything about this property.
Disliked: -advertised as 24/7 shuttle to and from airport/. Not true at all, arrived to airport at midnight and they told me the shuttle stopped at 10:30 PM, paid $45 to get to hotel with Uber. Had an early flight, needed to leave at 7:30 AM, went down to take the shuttle, they said first shuttle doesn’t start until 8:00 AM, paid $70 to get to airport. -the rooms are falling apart, toilet paper holder was not attached to the wall, the sheets were stained, dirty floors, water pressure from shower was extremely low, toilet barley flushes, I could hear a pin drop from the other rooms, poor air ventilation, phone didn’t work in room, WiFi didn’t work in room, it was just all around one of the most unpleasant stays of my life. The staff was awful, completely u apologetic for any of these issues. Do not stay here!

Exceptional

Liked: Staff

Great experience

Liked: The staff was great and very welcoming

Superb

Liked: It was a pleasant stay and resturant food was good.
Disliked: The wifi was on and off and couldn't check in for about half an hour.

Just ok!

Liked: Customer service was excellent.
Disliked: The hotel was extremely hot. I was there for a wedding and several of my family member's air conditioners went out. The hotel was accommodating and gave them discounts on their rooms.

The stay was decent, I...

Liked: I liked that it was remote
Disliked: I did not like that the $20 medium-well burger I received was charcoal and completely burnt. It was burnt enough that whoever made it clearly ignored it and served it to me anyway. I will never get food from this hotel again. I did not like that reception takes personal calls while you stand there waiting, discussing personal gossip without acknowledging you even standing there.