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AustraliaDoubleTree by Hilton Richmond - Midlothian Guest Reviews
Overall Average Score:
Good (3.9 out of 5)
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Dion Tue, 11 March 2025
Superb
Dyer Sun, 2 March 2025
Breakfast included on price when...
Liked: The room was nice, loved the bathtub
Disliked: I booked room on booking. Com. Paid extra for breakfast. And hotel charged me 41$ extra for breakfast. I asked about at ✔️ ng in and the clerk stated when you order, just to let them know you already paid. I did that also. So next time. I will just book my hotel stay directly from hotel.
Gregory Fri, 31 January 2025
Superb
Liked: The size of the room I enjoyed... also the couch was so comfortable and modern. Walking distance to restaurants. Great location, not located in a congested or high traffic area. The room was very quiet. Even though it was full of kids staying for a soccer weekend.
Louis Fri, 17 January 2025
The stay was pleasant.
Liked: No heat in Lobby and cafe. Very cold so food was cold.
Disliked: Heaters could have been placed in cafe.
Barbro Fri, 27 December 2024
Passable
Liked: The location was great. Less than 10 minutes from my daughter's home. Very convenient.
Disliked: Hotel wass undergoing rehab. Not all amenities were available.
Iliana Sun, 8 December 2024
Exceptional
Daniels Tue, 19 November 2024
Besides the building being under...
Liked: Except for the construction,, Everyone was pleasant especially Jeanette in the dining area she was professional and she always had a smile on her face, big KUDOS to Jeanette!
Disliked: Construction was right in the middle of the lobby it wasn't noisy. It was just there!
Antonio Mon, 18 November 2024
Disappointed
Liked: Location,
Disliked: Construction going on, only one elevator, water leaking from roof in bathroom. Not worth the money for all these inconveniences.
Krystal Thu, 14 November 2024
Very Comfortable Stay in a...
Liked: Room was super clean and comfortable, up to date and great lobby lounge.
Disliked: Elevators & halls need updating
Virginia Wed, 13 November 2024
It was ok - nothing...
Liked: I saw no breakfast - there was a makeshift table in the lobby that seemed to have coffee machines, but I saw no food.
Disliked: The first day, the cleaners didn't come to clean my room until late afternoon when I was getting dressed for dinner. The second day they came to the room next to mine around 10 am, but refused to clean my room. I insisted, and the man who seemed to be in charge of the crew phoned someone in management, and my room was cleaned. I was insulted to be treated that way - and if there was a legitimate reason, no-one ever said. After that I just kept the do not disturb sign on my door for the rest of the week to avoid having to beg for cleaning.
