DoubleTree By Hilton Resort Lancaster/Willow Valley Guest Reviews
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3.2 miles from Lancaster centre |
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Damore Sun, 9 February 2025
Exceptional
Nathalie Tue, 4 February 2025
Spacious spa tub in double...
Liked: Front desk, coffee shop, and breakfast cafe staff were all friendly and professional.The mini convenient shop in the lobby next to the front desk has a great selection of premade food, snacks, drinks, swin dipaers, toiletry items, and microwave for guest use. Any item, that you might have forgotten to pack or might need on vacation, could be paid with card, cash or charged to room. The hotel had an amazing layout with elevators and exits to the parking lots conveniently located. The entire facility was clean and well maintained. The pool was warm with great hours( 8am to 10 pm), and the kids' pool area was perfect for littles to play in the shallow water with a slide and water jets throughout the area. Kis water play area had slightly cooler water, but that might have been from them fixing an issue. Our only disappointment is with the lack of hot tub in the pool area. It was permanently closed and tiled over. The room was a good layout for a family of 5 (three littles) with two queens and a spacious bathroom with a stand-alone shower and a jeted spa tub (~3' x5'). Room temperature control had a wide range (going under 60 degrees F), which was an amazing bonus along with the great water pressure for showering and high temperature water for the spa tub. Breakfast started at 6 am to 10 am, was good with made-to-order omelets, French toast, and two other options with side orders of hash browns, sausage, or bacon including other traditional continental breakfast items like cereal, hot oatmeal, fresh fruit with yogurt and, baked goods. The coffee shop and wine café are both amazing amenities for this upscale hotel with a kid friendly pool area along with a spacious spa tub room with two queens. .
Disliked: We were disappointed with the closed hot tub in the pool area.
Samantha Mon, 3 February 2025
Exceptional
Erica Fri, 31 January 2025
Very good
Liked: Pool and activity area.
Disliked: The AC unit in the room was very loud.
Jacqueline Tue, 28 January 2025
Love it here, wish there...
Liked: Breakfast buffet, pool hours, Cleanliness, comfy bed
Disliked: Kiddie pool water could be warmer and snacks lessexpensive. They were more that price stamped on the chips
Raixa Mon, 20 January 2025
Exceptional
Liked: Liked how spacious room was and neat good accommodations,nice indoor pool/Kid water pool area great hospitality good service thank yous so much will stay again without hesitation. Thumps up
Disliked: Machine ate my daughters money but the lady at front desk gave it back without me asking. And had some mature kids making messes other than that they cab get better prices in food and better menu options.
Scott Wed, 8 January 2025
Exceptional
Devin Sun, 5 January 2025
Exceptional
Liked: Great location and comfortable beds clean rooms great breakfast awesome pool
Disliked: Pools could be warmer
Steven Thu, 2 January 2025
It was ok
Liked: It was warm
Disliked: The front desk said breakfast was available until 11am. We arrived at 10:10am and was told they were closed and not allowed in even after informing the staff of what we were told. So we had to leave to site for breakfast!
Janet Thu, 2 January 2025
Exceptional