Exceptional

Exceptional

Liked: I love the pool how clean it was and how it had a play area separate from the bigger pool
Disliked: N/a

Next time I'll try the...

Disliked: The description you had for this room was "King with Spa Bathroom". It was a King, but the bathroom was nothing special. I think we grossly overpaid for this room by using Booking.com. When I go to the hotel website directly and look at King rooms, it appears we could have had the same room for at least $100 less per night. Very disappointing.

Superb

Basic: Not worth the price

Liked: Pool hours and room cleanliness
Disliked: No microwave. Breakfast buffet cost per value. Staff inadequately trained. No trash bag in trash can. Price of room too high for amount of amenities offered.PS I ordered a smoothie no dairy and service staff accidentally put a small amount of yogurt. When her and a senior employee were told that it would be okay for them to just make it and not add any additional dairy, the senior staff member whispered to the newer employee to add an extra ingredient. This was cottage cheese which I found out after taking the first sips upon returning to my room. This made me sick and unable to drink my drink. The employee who seemed to have more experience was rude and ungenuinne. Poor customer service skills.

Exceptional

Exceptional

Spacious spa tub in double...

Liked: Front desk, coffee shop, and breakfast cafe staff were all friendly and professional.The mini convenient shop in the lobby next to the front desk has a great selection of premade food, snacks, drinks, swin dipaers, toiletry items, and microwave for guest use. Any item, that you might have forgotten to pack or might need on vacation, could be paid with card, cash or charged to room. The hotel had an amazing layout with elevators and exits to the parking lots conveniently located. The entire facility was clean and well maintained. The pool was warm with great hours( 8am to 10 pm), and the kids' pool area was perfect for littles to play in the shallow water with a slide and water jets throughout the area. Kis water play area had slightly cooler water, but that might have been from them fixing an issue. Our only disappointment is with the lack of hot tub in the pool area. It was permanently closed and tiled over. The room was a good layout for a family of 5 (three littles) with two queens and a spacious bathroom with a stand-alone shower and a jeted spa tub (~3' x5'). Room temperature control had a wide range (going under 60 degrees F), which was an amazing bonus along with the great water pressure for showering and high temperature water for the spa tub. Breakfast started at 6 am to 10 am, was good with made-to-order omelets, French toast, and two other options with side orders of hash browns, sausage, or bacon including other traditional continental breakfast items like cereal, hot oatmeal, fresh fruit with yogurt and, baked goods. The coffee shop and wine café are both amazing amenities for this upscale hotel with a kid friendly pool area along with a spacious spa tub room with two queens. .
Disliked: We were disappointed with the closed hot tub in the pool area.

Exceptional