DoubleTree By Hilton Pomona Guest Reviews
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4.7 miles from Pomona centre |
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Traci B, Pomona, visiting Glass House Pomona Mon, 16 February 2015
Room was not ready until 9. People booked in the same rooms and an out of control rude front desk clerk.
Disliked: Worst experience ever!
Samantha, Pomona , visiting Fox Theater Pomona Mon, 17 March 2014
Liked: The room was bigger than I expected and the stuff was very nice and made us feel like we were home. Very happy with our stay!
Aya Fri, 28 March 2025
disappointed
Liked: rooms are clean & spacious and have nice views
Disliked: Terrible service! There's no free toothbrush and when we called for one the staff told us to come downstairs to get one but failed to tell us that we had to buy one from their store! Then the morning coffee is always put away so fast. Several times during my 2-week long stay, I was busy working in the lobby and didn't realize the coffee was being put away right at 10am. There was no last call and no one bothered to ask those of us in the lobby if we wanted any before they rushed off to put it away. You have to pay for parking which was yet another charge. You do not receive free water bottles everyday only during the first night. I was really disappointed by the service here and I stayed 2-weeks plus several other times in weekends prior. I must have spent a total of 3 full weeks here and the service felt cold and terrible. I felt like I was a big bother each time I asked for things.
Nadia Mon, 24 March 2025
Passable
Liked: Friendly staff Dirty all dusty
Disliked: It was full of dust inside the room on the light bulbs and n top of bed frames
Kelly Mon, 17 March 2025
Very good
Liked: The COOKIES!!
Marlene Sat, 15 March 2025
Confortable
Liked: The restaurante is excelente.
Han Wed, 12 March 2025
Exceptional
Josephine Sun, 9 March 2025
Exceptional
Manuel Thu, 6 March 2025
Exceptional
Jinsong Tue, 25 February 2025
Very good
Houser Fri, 21 February 2025
I liked it; just think...
Liked: Nice staffNice facility
Disliked: Smell of marijuana permeated the hotel for 24 hoursAlso no one put new cups in work out room
Patrick Tue, 18 February 2025
Highly recommended for anyone staying...
Liked: The room was spacious and in good shape. The lobby was nice. It was quiet and clean. The price was reasonable. It was just overall very good.
Disliked: The location was fine, but not ideal.