DoubleTree By Hilton Montgomery Downtown Guest Reviews
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1.3 miles from Montgomery centre |
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Voncille, Newbern, visiting Evans Park and Pavilion Montgomery Tue, 18 July 2023
Great place to stay.
Liked: Location.
Disliked: My sink was stopped up.
Cassie Thu, 31 October 2024
I don't think I will...
Liked: Cost to much for 1 person, and didn't know that their was a charge. Was not told doing booking.
Disliked: Had to pay for parking and food.
Anthony Mon, 28 October 2024
everything was fine except they...
Liked: it was fine
Disliked: no cookies were available
Justin Sun, 27 October 2024
Worst hotel experience with the...
Liked: Absolutely nothing.
Disliked: The staff was rude; sofa bed was all spring and no bed and when asked they stated they don’t even like people sleeping on them but never told us that when they knew that was our plan. The shower sprayed all over the entire bathroom every single use. Housekeeping was on request. We requested 2 times one day and were assured by the manager both times it would be done, it was not. We had trash we wanted removed and soaking wet towels from cleaning up from the malfunctioning shower. The next day we again requested housekeeping and they stripped the bed and never returned to make it or at the very least with new linens. Front desk was less than helpful and we were always told they could not bring anything to our room and we would have to come down for the new bedding and extra towels. So we did go down and then it took an additionally 45 minutes for them to even hand us anything. I paid extra for the terrible breakfast and was argued with about the number of guest they could give us a coupon for. I booked for 4 guest and they tried to only give me 2. The male manager had a smug attitude with every guest and was a liar. The hotel room was very old and not clean at all! My sons feet were black after being on the carpet barefoot for 10 minutes. The ceiling and walls were half white, half yellow spots everywhere and didn’t smell good at all. The bathrooms are small and disgusting with a terrible shower. Not worth the money, run far away from this hotel.
Ashlee Thu, 24 October 2024
Good
Donna Wed, 23 October 2024
Exceptional
Rick Sat, 19 October 2024
Very disappointing
Disliked: Only the bathroom and desk lamp worked. The only electrical receptacle that works is in the bathroom. The mattress was very uncomfortable.
Susan Fri, 18 October 2024
Superb
Liked: Good location, bed was comfy, cookies superb
Disliked: The corner protector kept falling off the bed.
Coreatha Tue, 15 October 2024
Very poor
Flaminia Mon, 14 October 2024
Disappointing
Liked: The facility is pretty and in the center of the city.
Disliked: The staff at check-in were unnecessarily rude. When I asked for the total amount before paying with my credit card they told me to check on Booking instead of simply providing the information. I was traveling for work, so I needed to double check and verify my expenses for my company card. After I paid, the staff handed me the room key without mentioning the room number, where the elevators were or whether breakfast was included, and if so, at what time. They also did not inform me that the $23 breakfast was included in my booking and that I was entitled to a coupon for it. Thankfully, during check-out, a much kinder receptionist provided me with this information. I understand that everyone can have a bad day at work, and I truly sympathize, but we all have jobs, and there is no need to take it out on others.
Lakisha Mon, 14 October 2024
Bad
Liked: The staff
Disliked: The place was dirty and the manager was not engaged with me and the employee