Major management involvement needed to compete with good LA hotels. Will not go there again.

Liked: Bed comfort; staff; shuttle.
Disliked: Room size; handicapped aids; menus; lack of real restaurant; value.

Although I thought this hotel was beautiful and the staff was friendly, for what I paid I could have gotten much more somewhere else. I thought it was pretty tacky that they charge for overnight parking, it's not like you are going to park for only a few hours. $32 is too much to park when your room is already upwards of $300 for a standard room. Also my pet peeve - one packet of sugar and one creamer might look nice and appointed in the coffee caddy in the room, but not very realistic. Also, if you are sharing a room with someone, make sure to bring your own toiletries, because there will not be enough shampoo for 2 people. But then again, aesthetics are an important part of the illusion of luxury. The rooftop garden was beautiful and peaceful. Location was perfect. Overall good experience but a bit pricey for what is offered, but then again that's LA for ya.

Liked: Clean room.
Disliked: Parking.

Great location, easy access, safe,...

Liked: This is the only property I stay at when I’m in Los Angeles.
Disliked: My bedroom window was extremely dirty and the outside.

Exceptional

Superb

Liked: Location

Passable

Liked: Location was good, staff was great, very friendly, and catered to all our needs. Rooms were clean, beds were comfortable.
Disliked: Booked a suite, last min gave me two adjoining rooms which was fine, but the rooms were hot and one of them the ac didn’t even work.

Exceptional

Passable

Liked: The outside looks good, but the inside hasn't been modernized in years. Everything is old-fashioned from the beginning of the century. They only give you bottled water on the first day when you check in. Mediocre at best.

Very good

Very good

Exceptional

Liked: The location was good with food and attractions nearby. We got the garden view and had a beautiful view overlooking the city and rooftop garden. Beds were clean and super comfortable.
Disliked: Parking is a bit pricey, everything else was amazing.