Nice hotel but bad communication

Liked: Clean and location
Disliked: Upgrade to 6th floor at £90.00 but was unable to use the lifts, wasn’t informed about the refurbishment when booking.

Exceptional

Nice clean hotel

Liked: Lovely staff brilliant location
Disliked: Nothing

Good

I'll avoid

Liked: not a lot, the cookie from reception and the location
Disliked: I had Harry Potters under-stair bedroom, I was surprised the cleaner didn't keep a mop and bucket in there.

Perfect hotel & location!

Liked: Staff were smiley & welcoming! Room felt luxurious & so clean & quiet. Bed was really comfortable. Great facilities!
Disliked: Couldn’t really say… there was some refurb/updating going on but it really didn’t impact on our stay.

Good but poor hotel service

Liked: Local to west end
Disliked: Room wasn’t cleaner for 2 days and when he did come it was 4pm in the afternoon

Exceptional

Was not as expected, old...

Liked: Location
Disliked: Building work taking place, which we were not notified of, cold shower, unwelcoming staff, old and cold feeling room