DoubleTree By Hilton London - Chelsea Guest Reviews
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Steven Sat, 21 December 2024
Pleasant
Wnysmat Sat, 21 December 2024
Great for a quick visit
Liked: Very friendly staff & very welcoming to our daughter. Very comfy beds. Location was great until the trains were cancelled...obviously not the hotels fault though!
Disliked: Only issues were smelling cigarette smoke in our room on the second night. Couldn't figure out where it was coming from. The restaurant food was pretty average. Parts of the bathroom were a bit tired & the carpet was quite badly stained
Onur Sat, 21 December 2024
Passable
Liked: Location, bar, kindness of personnel (particularly Ms. Rukmini)
Disliked: rooms were cold and difficult to heat. No available computer.
Emma Fri, 20 December 2024
Very good
Liked: Staff in the reception and bar were fantastic! Food and drinks in bar were excellent.
Stephen Fri, 20 December 2024
Very good
Disliked: No gym and no car park
Natalie Fri, 20 December 2024
Very good
Hannah Thu, 19 December 2024
Lovely stay, great staff and...
Liked: Staff were fantastic, very helpful when there was an issue with the ac in our room. Breakfast was lovely. Good location. Love the little spots for cute photos! Very clean!
Disliked: Would be nice if the restaurant downstairs had a kids menu and served more lunch type food aswell.
Theodoros Wed, 18 December 2024
Superb
Himmat Wed, 18 December 2024
We really had a very...
Liked: Location is superb
Disliked: Everything was good
Dawn-elizabeth Tue, 17 December 2024
It was great overall but...
Liked: The staff on arrival were absolutely fantastic and so helpful but when I telephoned in the ask about car parking and the restricted zones no one had a clue which meant that we incurred a £250 fine for entering a restricted zone which was upsetting. It would have been useful to have been alerted that Imperial Road is not available for visitors to the hotel. It is ridiculous to have these revenue generating restrictions in place to visitors being penalised for genuine visits.
Disliked: Imperial Road having restrictions to visitors.