DoubleTree By Hilton Leominster Guest Reviews
Write a review
2.0 miles from Leominster centre |
Write a review
Pierre Fri, 7 March 2025
Very good
Clarke Wed, 5 March 2025
Superb
Martha Mon, 24 February 2025
Exceptional
Liked: Clean and spacious
Disliked: Staff seemed a big overworked/ stretched thin
Sarah Sat, 22 February 2025
Good
Tiparpron Wed, 19 February 2025
Pleasant
Disliked: I tried to check in at 12 PM, but I didn’t need a room right away since I planned to ski all day and return to the hotel late at night. I explained this to the front desk and asked them to either check me in early or make a note in the system about my late arrival. However, the woman at the front desk was unhelpful and unfriendly. She refused to check me in or add a note.Later, while I was at the ski mountain with poor phone signal, I received a text just 20 minutes before 6:30 PM, stating that I needed to check in or contact them, or my reservation would be canceled. This forced me to rush back to the hotel, which was very inconvenient. It would have been terrible if I had arrived after 6:30 PM, exhausted from skiing all day, only to find out my reservation had been canceled.The front desk staff should have allowed me to check in at 12 PM or at least made a note for the next shift. The way they handled the situation was very poor. However, after my stay, I found that other employees, such as those in the restaurant, were nice. The front desk employees in the evening and night were very nice and helpful.
Rowena Wed, 19 February 2025
Friendly staff, well maintained property....
Liked: Great staff!
Disliked: Nothing notable
Reed Mon, 10 February 2025
We had to sign out...
Liked: Very nice
Shorey Mon, 3 February 2025
Exceptional
Xiangyi Mon, 27 January 2025
Exceptional
Jan Tue, 21 January 2025
Exceptional