Very good

Superb

A weird place with terrible...

Liked: One of the two beds was clean….
Disliked: Bed unclean - fortunately, I’d been given a room with two beds, and the other was clean. Staff seemed clueless - one kept telling me to press “cancel” on my credit card, which just flagged up alerts on my card. I’d rung up before to ask about getting some laundry done, and was told I was arriving too late in the morning to make the laundry collection, but that the reception would have waiting for me the address of the nearby laundry they used, which I could visit before noon; but it turned out reception had no idea - “I can Google that for you” was the best they could manage, and I wasted an hour and a half walking around 4 dry cleaners which didn’t do laundry. Hotel didn’t feel safe, either - doors locked at 7pm, with a random man who wasn’t a guest or staff walking up and down the corridors, looking into bedrooms as guests came out. A weird, weird place.

Superb

Liked: I enjoyed the warm cookie on arrival.

Good

Passable

Liked: The building needs Renovations
Disliked: The place needs to be updated

Disappointing

Disliked: The elevators didn’t workThe rooms and hotel couldUse a cleaning and upgrades

Very good

Disappointing

Liked: The staff was extremely friendly and helpful, however, the hotel is not in a good section of Wilmington. While there are security personal throughout the hotel and on street corners I will not be returning.
Disliked: The hotel has two elevators and only one worked the weekend of our stay and the one that did not feel safe. In addition, the lack of soundproofing of the windows we could hear everything on the street.