Liked: Friendly staff, clean rooms, super comfy beds

This was the worst hotel we ever stayed at - the air conditioning did not work and we asked 3 different times and no one came to fix it. It was 85 in the room - plus the toilet did not flush. Absolutely not worth the money I spent....very very very disappointed and was not even offered a refund or a free night. Terrible customer service.

Very good

Disliked: Lighting was very dim

Very nice hotel

Liked: Hotel staff were very nice. The food in the restaurant was exceptional. Bed was very comfortable. Clean room.

Exceptional staff with an outstanding...

Liked: One of the better hotels I’ve ever stayed at. The staff were exceptional and extremely accommodating. Even when our AC unit went out during our stay, it was fixed within the hour of them being notified.

When price permits, I love...

Liked: I love the staff. Camille at the front desk is always pleasant, and super nice to talk to. Just love her… Diane also is a newer front desk staff who is also quite lovely. Ken at the bar is my go to after having a long day at work. Food menu has changed which I am not too happy about cause they got rid of some popular items but I guess with new food n bev mgr that’s to be expected. Overall, usually a great experience. I’ll always make this hotel my first choice simply cause I love seeing the smiling faces I’ve become accustomed to seeing upon arrival.
Disliked: Rooms are always super clean. The cleaning staff and maintenance are always on top of things if you need any assistance. Rooms are starting to develop a roach problem and I am noticing the fixtures in some rooms are broken and the carpet in my room this past visit smelled really bad near the bed. There needs to be a refurbishment to the majority of the rooms as they are showing age. The new parking system is awful. They fleece you enough with a very high room charge then hit you again with a parking fee, daily. It’s quite insulting. Especially being that this is a franchise Hilton not a real one. In all my travels around the world, (with exception to Island resorts and Disney), Ive never seen a Hilton that charges for parking. Other than those things, I really enjoy the hotel.

Exceptional

The stay was adequate for...

Liked: Its location was very convenient to the airport.
Disliked: Property could use some upgrading for the Hilton brand.

Very good

Rooms were not clean there...

Disliked: Not clean at all

Exceptional

Liked: Great