DoubleTree by Hilton Hotel Utica, Utica

Beautiful hotel, comfortable room, and...

Liked: Beautiful lobby. Clean. Nicely appointed room.

Nice n well worth it

Liked: Clean n close to arena
Disliked: Great could use a pool lol

Bad

Exceptional

Beautiful building, lacking in luster.

Liked: Beautiful hotel, rooms are always clean and stocked.
Disliked: I’ve stayed at this property several times, never do they have the “Doubletree cookies” available. I always have to buy a tin in order to get them. The breakfast that is included is never stocked. Just don’t include it. They could just say coffee available like any other hotel.

A vintage hotel that is...

Liked: The hotel is a short distance by vehicle from the bus and rail station, which is a stop for Amtrak, Flixbus, Greyhound, and a local area bus service. The hotel is in the heart of downtown Utica, and there are some restaurants, a post office, and some banks nearby. The hotel itself has large-sized rooms, highly professional staff, a restaurant and bar, and a mezzanine area that can be used for special events. Parking is available in a lot, as on the street parking is not permitted in the area. Some public transportation is nearby.Kudos to all the restaurant and bar staff. I had a tasty hamburger my first day and enjoyed two nice drinks the second day. Bar and wait staff were patient with my friend, who had trouble deciding the drinks she wanted. Several options were provided, and she ended up finding a drink to her liking.
Disliked: I was surprised that room service was not provided. It would have been nice to have additional towels, as my friend and I went through the first batch of towels the first morning of our stay. I had some paperworks that I discarded, so it would have been nice to have had the wastebaskets emptied. The room was warm (it was in the 20s in Utica, so heat was a plus), but my friend complained or HVAC system noise. For me, the noise was minor as the heat was major. Good heat was far more important than a little noise.There was a problem with the shower gel dispenser in our room. My friend had to go to the front desk to get another dispenser; she was hoping to have the dispenser delivered to the room by room service staff.My friend complained that her steak was somewhat undercooked. However, she ended up eating all of the steak nevertheless.