I should be given a refund for something or a better rate for the night.

Disliked: Headboard fell off wall when I sat on the bed. Was given a new room across from the elevator and the key didn't work. I stood at the door waiting for the employee to return, holding all my stuff.

Very good

Liked: The shuttle went well, the room was clean and comfortable and the location was great.

Very good

Very good

Exceptional

Good YYZ layover option

Liked: We had good service from the shuttle drivers to and from the airport. It was a clean, standard equipped room. It is walking distance to a couple decent places to eat and offers a better rate than many other properties near to the airport.
Disliked: It was noisy between rooms, but I don’t want to blame the hotel… we might have got unlucky with the people above us and next door to us… no one got much sleep (which was kind of the point of getting a layover hotel).

Very good

Liked: The room was clean and comfortable

Superb

Exceptional

Poor