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AustraliaDoubleTree by Hilton Hotel New York City - Chelsea Guest Reviews
Overall Average Score:
Good (3.6 out of 5)
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| 0.9 miles from New York City centre |
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Raj Thu, 19 December 2024
It was good
Liked: It’s situated right in the middle of the Manhattan city opposite to Empire State Building
Disliked: The staff seems rude to me and the rooms AC made noise in exchange they did switch my rooms but the staff
Erika Thu, 19 December 2024
Exceptional
Anıl Thu, 19 December 2024
Good
Liked: Clean, fair atmosphere. Not great location but still manageable.
Disliked: Nothing special. Rooms are small.
Jadon Wed, 18 December 2024
Superb
Stephanie Wed, 18 December 2024
Exceptional
Kristy Tue, 17 December 2024
Very good
Michael Sun, 15 December 2024
Well below standard
Disliked: Bad condition, both reception and bedroom. Simply not the usual double tree standard. Elevator out of order and had to carry suitcase down 11 flights
Majella Sun, 15 December 2024
NY 2025
Liked: Hotel was ideally located. very friendly staff. the text service was so handy.
Disliked: the telly didn't work properly the rooms were a little bit small
Jordon Sat, 14 December 2024
Superb
Liked: Staff was friendly and helpful. Made us feel very welcomed. The building was well kept and the rooms were a good size.
Disliked: Wish there were mini fridges in the rooms.
Pitman Fri, 13 December 2024
Good
Liked: Lovely breakfast. Good variety. And staff refilled empty dishes. Great location.
Disliked: There were only 2 lifts for 27 floors which was a pain trying to get in a lift everyday waiting for space, and was really small, with everyone pushing against each other to fit in. Bar staff first evening was rude. Said he 'didn't care' where we sat when we ordered drinks and food. Felt like an inconvenience/not welcomed. Was a culture barrier when asking for drinks and was met with gruffs or told straight away 'no' without explanation. Was confusion when checking out. Had an attempted payment of £412 having just checked out the hotel even though I had paid everything already on day of arrival and first night's deposit previously. However staff informed me that the system couldn't take all the payment in 1 transaction which was concerning.
