Average

Liked: The Location
Disliked: Old fashioned, the staff were not helpful . we were a group of x 4 adults and one couple put on level 7 and the other couple on level 1 . we asked to be put together and they would not accommodate us.

The staff verey friendly. Especially...

Liked: Good
Disliked: The location

Very good

Good

Disliked: The elevators were not operating well. One of them was out of service for a long time and there was a time both of them were broken.Also there was an employee who operates the luggage storage room was very NOT focused on his job. He preferred chatting with some white clients so much

Good

Liked: Reception staff were welcoming with offering cookies and mulled wine on arrival. The room was clean however slightly smaller than what we would’ve liked but still had a goodnight sleep. 2 minute walk from the underground and easy to get to different local attractions such as winter wonderland in Hyde park. 🤗

Disappointing

Liked: The location is great!
Disliked: The restaurant has really gone hill very disappointing!

Done the job

Disliked: Leaving bags before heading to the airport, we were charged £5 per bag this is the first time I have ever been charged for leaving my bag at a hotel and it’s very poor.

A lovely weekend.,

Liked: A lovely hotel which is opposite Hyde park. Very clean deluxe rooms. Breakfast is excellent.
Disliked: Nothing!

Great location but old room...

Liked: Best location ever.
Disliked: During my stay at the hotel, I found the room to be somewhat disappointing. The furniture, especially the table near the bed, showed signs of wear with noticeable cracks. Additionally, there were cracks in the floor that seemed to be filled with spider webs. These issues detracted from the overall comfort and cleanliness of the room, making my stay less enjoyable than I had hoped for.