We enjoyed our stay! Highly...

Liked: The staff is very friendly and helpful.

Exceptional

Stressed

Liked: The rooms were spacious, had a great view, and clean
Disliked: I encountered one of my worst customer experiences ever. That got me so frustrated. After a tiring 5-hour flight and more than 6 hours of driving, I arrived at the 4-star hotel expecting a certain standard of service. Unfortunately, the reception staff were very rude and arrogant.What made the experience even worse that night shift reception supervisor appeared to take matters personally, displaying an unprofessional demeanor throughout my stay.

Superb

Great stay in Jersey City.

Liked: For a small extra fee per night we had a 12th floor room with a superb view over NYC! We 2 PATH stations in a 5 minute walk it is easy to get into the City. Nice to have free coffee in the morning at the restaurant. On site parking with unlimited in/out.
Disliked: The sofa bed was really uncomfortable. The springs pierced your back, even for the kids. Consider an extra layer on the bed to make it better.

Great stay

Liked: The room was big and confortable. The hotel was very close to grocery stores and most importantly to the Path station!!! A big mall is just a few minutes away on foot with many options of shopping and restaurants.
Disliked: The sofa bed leave much to be desired.

A good hotel close to...

Liked: The stuff was great (especlially the woman on the dining room), the location was good and close to a path train station, breakfast was great!
Disliked: The rooms are not big enough for 6 people. 2 of my kids got uncomfortable beds that made their back hurting, too much money for the vaiue we get

good hotel in jersey city

Liked: room was very good & clean
Disliked: front desk staff not customer oriented. seemed disinterested.

Superb