Exceptional

Very good

Great room, not so pleasant...

Liked: Fire alarm and no direction from staff

Disappointing

So many things wrong. Just...

Disliked: I recently stayed at Double tree by Hilton in Greensboro NC on 03-26-2025 to 03-28-2025I am writing to express my dissatisfaction with multiple issues I encountered during my stay. I expected a comfortable and hassle-free experience, but unfortunately, that was not the case. 1. **AC Malfunctions in Two Rooms** – In my first room, the AC unit started beeping at 3 AM, waking me up. After notifying the front desk, security turned it off completely, leaving me without air circulation. At 5 AM, I was moved to another room, only for the same issue to occur again at 7 AM. I once again reported it to the front desk, and it was fixed while I was at breakfast. This severely disrupted my rest. 2. **Inadequate Room Amenities** – The second room lacked shampoo and had minimal conditioner. It was not restocked until after 10 AM, by which time I was already preparing to leave. 3. **Breakfast Voucher Issue** – I did not receive the breakfast voucher I was supposed to get and had to request it from the front desk. Additionally, the staff at the dining area gave me attitude when I inquired about it, making the situation unnecessarily unpleasant. 4. **Pool Misrepresentation** – The hotel advertised a heated pool, yet the pool was not heated at all, which was misleading and disappointing. These issues collectively made my stay frustrating and far below expectations.

Very good

Will definitely stay here again.

Liked: The staff were very friendly and the whole property was clean.

Superb

Exceptional

Liked: Clean and very nice
Disliked: Breakfast is not included and the sign that’s says you have yo pay 12.99$ is not very visible. Is in the corner on a table that you would not really notice until it’s to late