What a great hotel. I am a little handicapped - a nice room, stayed overnight, saw the Alabama concert Friday night, stayed overnight, and had a great breakfast. Saturday morning, staff very friendly and helpful.

Liked: 5 stars.

Liked: Treated very good. Rooms were clean and shower water pressure was excellent. Great buffet breakfast - the blueberry pancakes were to die for.
Disliked: Had to buy a cup of coffee in the coffee shop. No lobby coffee.

Fantastic room and service. Very happy.

Exceptional

Very good

Exceptional

Very sad and disappointing

Disliked: Your photos showed there was a pool at this facility and there was no pool. We literally planned our entire trip around a hotel having a pool. The staff was rude and unapologetic about the misinformation provided by your site, stating they are not responsible and have no affilation with your website. Staff was not helpful in arrival and blamed everything on us since we used an outside source to book our stay. This was one of the most disappointing stays weve had in a while. I twin 12 year old girls who wanted nothing more then to swim on their last weekend of vacation. Also the parking situation is an absolute disaster, the parking garage where you have to park is poorly labled and not well lit. It took us 30 minutes to finally find the entrance to the hotel. I am currently 16 weeks pregnant and wanted nothing more then to just check into our room. We ended up having to pay 30 dollars for parking because we had to exit the garage twice. Im not sure who to be more upset with booking.com or double tree. Either way it was a very sad disappointing trip. We paid extra for breakfast nothing was explained to us about how that worked and when we went to go eat be were completely belittled by the staff when we were leaving. They believed we were trying to dine and dash without paying even though it was included with our stay. Overall this hotel should not be listed as a 4 star hotel.

Disappointing

Liked: Room was decent
Disliked: Very loud around the room.

Easy and convenient to everything...

Liked: Location to the night life
Disliked: Na

Very good

Exceptional

Good

Liked: Location
Disliked: Room was in photo while booking, hotel does not have such type of room. adjusted somehow 4 person in a small room with two queen bed, although Booking.com was described as 1King, 1 Queen and 1 sofabed.