DoubleTree by Hilton Hotel Boston-Andover, Andover

Overall it was great for a one night stay. Room was clean, food was good, and the staff were very friendly!

Liked: Very close to the J. Everett Collins Center where I was seeing a show. Dinner was great; food was delicious! Breakfast buffet was also very good. It was nice that breakfast started at 7 a.m. Staff were very friendly and helpful!
Disliked: The bed was not very comfortable and our room was a bit chilly even when the temperature was turned up.

Exceptional

Pool was good. Bkfst and...

Liked: The breakfast was great but seeing as we had no water It was BROWN I felt we should get some compensation. The front desk was not helpful, said there was nothing they could do. Very frustrating!!! I booked and paid for this room way ahead of time ALMOST 400 bucks!! Which is fine if all amenities were included. Water is a basic necessity not an amenity We go to Salem every year. Will not book at Hilton doubletree. Also on a final note, The website said 6.5 miles from Salem It was 30. The breakfast and your waitstaff were terrific, But the fact that we couldn't shower and we're not comp for anything even though we put in many complaints really bothers me.
Disliked: Unclean water for starters. Also the fact that Salem was so far away and we could not get parking I did not like the fact that the staff was so dismissive about the issue of the water

Exceptional

It’s was very convenient located...

Liked: Very convenient and easy to get to it.
Disliked: Nothing

Really Great place to stay

Liked: the warm cookie at check in your name is on the TV when you come in the room is very clean and comfortable they have an amazing restaurant off the lobby and the breakfast buffet is the best
Disliked: the shower was a tiny bit difficult to use but that my only complaint.

Say's it's a Hilton but...

Liked: Breakfast was worth the 20 extra dollars I paid each day. The cookies they give you upon arrival are really good!
Disliked: NOT ENOUGH LINENS. ASKED FOR THE CORRECT AMOUNT WAS TOLD " SORRY WON'T HAVE ANY UNTIL NEXT MORNING WHEN SOMEONE COMES TO WASH THEM". WAS OFFERED A EXTRA HAND TOWEL.