A very nice, comfortable clean...

Liked: Plenty of parking right in front of the hotel. Quick check in and a delicious warm cookie as a welcome !! Our room was very clean and comfortable !! Very reasonable rates for the Chicago area. The family owned restaurant attached was very good. We went to a concert at the North Shore Center for the Performing Arts which was in walking distance. We would stay here again!!
Disliked: Nothing

Clean place, great location, terrible...

Liked: The location for this place was prime, food, shopping and pharmacy within walking distance. The beds were clean and comfy, and I like the service for housekeeping.
Disliked: The staff here were WAY too slow. Eveytime I needed something from the front desk or market, it would take way too long for someone to even acknowledge me. Not only that, everytime I went to make a purchase from the market, apparently something was wrong with the computer according to the staff. The housekeeping cleaned my room and didn’t replace my towels. Finally, the hotel has a text service where if you need anything, you can text the number. The one time I requested anything, there were no replies until almost 6 hours later. I also asked if I could have a later check out to which there was no reply. Additionally, when I went to check out at the end of my stay, the staff tried to charge me for the water bottles in the room that I never even touched. Also, no free breakfast included here as there is with other Hilton properties.

Our stay was terrible and...

Liked: The location was convenient.
Disliked: Everything. The carpets are dirty, the door to the elevator is stained. The housekeeper spoke no English and was completely incompetent. I fell in the shower because she did not clean the floor well. The hotel needs to be closed and completely renovated. Hilton should be embarrassed about how bad it is.

Exceptional

Liked: It was very clean and great customer service

Very good

Liked: Good hotel with a good room, very comfortable large bed with comfortable pillows, clean room. The staff are also very friendly and helpful.

Exceptional

Exceptional

Poor

Bad

Disliked: If you travel in business purposes be aware, that the hotel won't give you an invoice if this is a pre paid trip.