Poor

Even though we had a...

Liked: The interior of the hotel.
Disliked: Our room was pretty plain and basic furniture No hairdryer and only 2 towels. We couldn’t get in touch with the reception. The restaurant and bar were freezing which made our meal cold very quick. We were also charged for our meal despite been included in our room charge. We had to then ask at reception to refund.

Exceptional

Liked: The room was beautiful and very large. The spa was fantastic although the jacuzzi was cold not warm. The restaurant and he hotel were both beautiful to look at. All staff we came in to contact with were lovely.
Disliked: Jacuzzi was cold and the room got to warm over night

Very good

Avoid, run down and doesn't...

Liked: Breakfast was Ok, the rest no thank you. I will stay else where in the future.
Disliked: My room was above the Restaurant Extractor vent, ( considering I asked for a quiet room since I am a light sleeper at reception at check-in). Went down to inform them, and was told the extractor would shut off at 10 pm. Ok no drama, but since the room was extremely warm (the heater was at zero) I opened the windows - this led to the greasy smell in the room. Shut the windows and go to sleep the pillows are extremely soft no support. The next day I left for a meeting and left the bath window open, returning to the room smelling like a chip shop. A one off you may say, my colleague's room had a bad sewer smell, asked to change room no option, maintenance will look at it. The smell was never resolved. To say we were disappointed is an understatement. To cap it all, I have asked them to email me the receipt for the booking 3 times now and no joy. Would I stay here again....NO there are more options available in Harrogate, I went with the Brand and the images don't be fooled this is a run-down hotel.

Old style charm in a...

Liked: Being disabled and aged poses some challenges travelling and with hotels however the Hilton Majestic was superb in every way especially the staff. Special mention for evening dining and Lucy who went beyond the norm to make our meal a memorable experience. Thanks to staff and management as this was all much-appreciated.
Disliked: Everything was truly excellent

Beautiful place to stay will...

Liked: Beautiful hotel very relaxing
Disliked: Everything was 10 star recommendations to everyone

Exceptional

Pleasant