DoubleTree By Hilton Guadalajara Centro Historico Mexico, Guadalajara

DoubleTree By Hilton Guadalajara Centro Historico Mexico Guest Reviews

Overall Average Score:

Very Good (4.15 out of 5)

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From all staff, ONLY FABIAN...

Liked: Breakfast was very Good.
Disliked: Staff at the lobby, were more interested in chatting among themselves. They were not interested at all in giving service . The guy Fabian came over and help me couple times solved the problems,, And I saw him doing the same for other customers, He was great… It was the only staff member that care, gave service with a smile,, nothing to much problem for him.

I would go there again.

Liked: Convenient to conference site
Disliked: Very comfortable!

Exceptional

Poor

Exceptional

Liked: Location
Disliked: I gave my car to valet for the weekend. I have since received a parking ticket from the city. Where was my car??

Exceptional

Liked: I like everything in this hotel,it is a little pricey, but is worth it, I love the restaurant on the 7th floor, very nice view from the terrace...drinks and food,pricey as well. Rooms are very nice ,very clean and nice bathrooms, the cleaning staff very attentive,please leave a good tip,for them cause they go out of their way to keep your rooms nice and clean.
Disliked: I had a bad experience with their laundry service. I know,they send out the laundry to a different vendor. And it is not done in the hotel. When I got my clothes back one of my t-shirts was stained I paid more than 40 dollars for that shirt, and my docker shorts were stained as well. I did tell the front desk about it,they told me to leave the garments,which I did. I had to ask for my clothes back ,cause they (front desk) never called me for an explanation from their laundry service. I did not get any type of compensation or at.least.an apology. This is the 3rd time I stay at this hotel. My shorts..I was able to take the stain out..but not my shirt..it was bleach stained...ruined.

Pleasant

Relaxing time and great food...

Liked: The location was amazing. Lots to see around the hotel.
Disliked: Some of the employees were on their phones ignoring people walking in without greeting. But not all of them. And the person in charge of tours… needs to smile a little.