DoubleTree By Hilton Fresno Convention Center, Fresno

Hopefully, upon completion of the hotel renovation, there will be better customer service at the front desk. Had to have my key re-coded 3 times - very inconvenient to the customer.

Liked: Brand new room and beds - very nice; lobby bartender was very friendly.
Disliked: Doing construction - very unorganized with furniture all over the lobby, etc. Hotel desk clerks could have been friendlier - both ladies were on their cell phones texting instead of greeting customers standing in line to check in.

Hotel front desk could have done a better job with customer service. Had to have our keys recoded twice. Bartender was very nice and made a great connection with us.

Liked: Rooms were clean.
Disliked: Hotel was doing renovation.

Liked: Clean; friendly.
Disliked: Not enough elevators; smoking rooms did not have Select Comfort beds.

Very good

Liked: Hotel, room, restaurant and bar was very good, no doubt. Breakfest was very good tasted.
Disliked: Due to full ocupancy, parking was full and we expected buffet breakfest, but there was only served breakfest. The price is little bit higher for the hotel which doesnt include breakfest. And the breakfest isnt buffet.

Very good

It was mostly nice. The...

Liked: The location was convenient.
Disliked: My neighbors, not sure which room, were loud until 12:30 AM. There was a big event at the hotel so I’m sure they were part of the event. They talked loudly and laughed and it was hard for me to sleep.

Exceptional

Liked: I ate breakfast there and forgot my credit card. The front desk staff was kind enough to mail it to me. They Saved me a bunch of time changing credit card information. Thank you!

Overall our stay was great!

Liked: It was very good

Very good

Liked: The security gaurd allowed us to park the car closer to the entrace as it had our gear in the car and this was extremely reassuring.

Good location, don't expect anything...

Liked: Location was why I chose this location.
Disliked: The plumbing noise was horrendous. Heard neighbor taking a long shower at midnight. No coffee/hot water maker in room, no hot water readily available in lobby. Just felt like a high charge for few amenities.