DoubleTree By Hilton Decatur Riverfront

Very good

Liked: location
Disliked: no laundry facilities, desk lamp and clock did not work,

Exceptional

Rooms need maintenance and cleaning

Liked: Staff was friendly
Disliked: Remote to TV had a black electric tap for the battery that kept failing. Curtain to window was stuck and came off track. Light was missing pull string to turn it on. Room wasn't vacuumed.

Exceptional

Liked: The staff is fantastic and the location was perfect. Everything as advertised!
Disliked: No complaints

Great time

Liked: Had a great time… staff were amazing
Disliked: Position

We were disappointed in our...

Liked: The riverfront view.
Disliked: Clogged sink, stopped up toilet, not enough towels, had to constantly request for towels didn't receive them had to go get towels daily during our stay. When requested for room to be cleaned we didn't see a difference it was still dirty and the bed sheet was only pulled up wasn't made up and not changed.

Overall ok place for the...

Liked: Staff and bed was comfy
Disliked: Seemed outdated. Elevators were sketchy.

Busted AC.

Liked: Rooms were very clean and employees were nice.
Disliked: AC didn't work either night and we had to leave a 3am because it was 76 inside the room. With a family of 4 that's miserable. They didn't have any rooms to exchange so they said they would refund 1 night of my stay well I've been trying to get confirmation on the refund 5 days now I have been given the run around and now they will not answer my calls and avoiding the issue. I've been very polite about it and just want what I was promised.

Exceptional