Just wish to say that my wife and I were looking forward to this night out at this venue. But when we checked in all things changed - we couldn't check in until late - 7pm. Because we paid by cash they wanted a £50 deposit just in case we broke anthing in the room - good job I had it on me. We went to our room that we booked at a special rate because of the poker tournament - OMG!, box room; bed on the floor - had to lower yourself down to get on it and a 14 inch TV in the room; one very small wardrobe and an ensuite shower and basin that you banged your arms off every time you moved in it. And to top it off, we went for breakfast and the staff ignored us. The kitchen staff said we hadn't paid for breakfast in that room, even though I asked for breakfast when I booked it. We went straight upstairs and packed and checked out. Never had any of this trouble at Stoke at the Quality hotel and got a superb breakfast there at the same price I paid for this dog kennel. Bad experience. Please Nuts Poker, go back to Stoke.

Liked: Very nice casino.
Disliked: Everything.

Always like to stay here...

Liked: Clean, friendly staff, especially the young lady behind the bar late Wednesday afternoon. Really comfortable bad so a peaceful nice sleep.
Disliked: Nothing

Accomodation was very Nice, room...

Liked: Accomodation was very Nice, room was big and clean, good beds, very comfortable, available to come with dogs
Disliked: Only bathroom could be renovated and a little bit bigger

Exceptional

Very good

see above.

Liked: Cookie on arrival
Disliked: Parking too far away with luggage , having to pay on phones, not enough cups and coffee etc on arrival which took staff over an hour to bring to the room. Pillows very uncomfortable.

Exceptional

Exceptional

Excellent!

Liked: It was lovely and clean! Staff were very friendly and helpful also :) will definitely be staying there again in the future!
Disliked: Nothing it was perfect!

Great for location, disappointed with...

Liked: Central for what we wanted to do
Disliked: No facilities to have a meal, I know it was a match day but surely the hotel restaurant should be open for guests. Telling us that we could go to the pub onsite was a joke, absolutely rammed, no tables, couldn’t have a meal in a nice environment