Just wish to say that my wife and I were looking forward to this night out at this venue. But when we checked in all things changed - we couldn't check in until late - 7pm. Because we paid by cash they wanted a £50 deposit just in case we broke anthing in the room - good job I had it on me. We went to our room that we booked at a special rate because of the poker tournament - OMG!, box room; bed on the floor - had to lower yourself down to get on it and a 14 inch TV in the room; one very small wardrobe and an ensuite shower and basin that you banged your arms off every time you moved in it. And to top it off, we went for breakfast and the staff ignored us. The kitchen staff said we hadn't paid for breakfast in that room, even though I asked for breakfast when I booked it. We went straight upstairs and packed and checked out. Never had any of this trouble at Stoke at the Quality hotel and got a superb breakfast there at the same price I paid for this dog kennel. Bad experience. Please Nuts Poker, go back to Stoke.

Liked: Very nice casino.
Disliked: Everything.

Exceptional

Great hotel, perfect location

Liked: Location for the cbs arena was great and the selection of food and drinks in the anecdote was great. Didn’t get to try them other bar as didn’t look like staff were serving
Disliked: The bed was on wheels and kept rolling away from the wall, had to move a few times in the night but this wasn’t helped by an overly fidgety 7 year old

Superb

Exceptional

Comfortable and convenient but needs...

Liked: Location
Disliked: Tired and needs a facelift

Not upto hilton standard...

Liked: Breakfast was good..
Disliked: ...but on our second visit for breakfast really rushed and taking away all Breakfast items before we finished cereal.Also had problems with our keys on 3 occasions had to keep going back to reception to sort.Also bar hours were not good finished early as by 10pm or 10.30 pm for residents not usually a problem but on Friday & Saturday felt very rushed and not welcome

Superb

Liked: Free room upgrade was brilliant! thank you
Disliked: nothing as far as i can tell but maybe wifi could be better

Exceptional

Liked: Fantastic
Disliked: None

Very good