Just wish to say that my wife and I were looking forward to this night out at this venue. But when we checked in all things changed - we couldn't check in until late - 7pm. Because we paid by cash they wanted a £50 deposit just in case we broke anthing in the room - good job I had it on me. We went to our room that we booked at a special rate because of the poker tournament - OMG!, box room; bed on the floor - had to lower yourself down to get on it and a 14 inch TV in the room; one very small wardrobe and an ensuite shower and basin that you banged your arms off every time you moved in it. And to top it off, we went for breakfast and the staff ignored us. The kitchen staff said we hadn't paid for breakfast in that room, even though I asked for breakfast when I booked it. We went straight upstairs and packed and checked out. Never had any of this trouble at Stoke at the Quality hotel and got a superb breakfast there at the same price I paid for this dog kennel. Bad experience. Please Nuts Poker, go back to Stoke.

Liked: Very nice casino.
Disliked: Everything.

Superb

Superb

Exceptional

price was right and near...

Liked: room was warm and confortable the bed very confortable . i had difficulty reaching bthe eye spy on the door too high . also it would be nice to have a leaflet saying something nice about the building its history , check in time check out time . i know there is a leaflet about time of meals but it would be nice to add a bit more to make it more cosy to read about hotel
Disliked: everything was very satisfactory

Not the stay expected for...

Liked: Staff were polite and liked the cookies on arrival
Disliked: - Air conditioner didn’t work (a SMALL tower heater was provided but the room was still freezing cold), windows were old and you could field cold air coming through and full of condensation- Room was located what seemed like miles away from reception with no clear direction of how to get to the room (up and down flights of stairs despite being on the first floor) and during a match / event was near a noisy corridor with various empty glasses left in the hallways- Despite booking for two people, house keeping removed second set of towels on the first day

Terrible

Liked: Not a lot
Disliked: It was under construction, freezing, miles away from anything

Superb

Bad

Liked: Room not cleaned complained and hecwas rude joker
Disliked: Staff were terrible room wasnt cleaned

Superb