Just wish to say that my wife and I were looking forward to this night out at this venue. But when we checked in all things changed - we couldn't check in until late - 7pm. Because we paid by cash they wanted a £50 deposit just in case we broke anthing in the room - good job I had it on me. We went to our room that we booked at a special rate because of the poker tournament - OMG!, box room; bed on the floor - had to lower yourself down to get on it and a 14 inch TV in the room; one very small wardrobe and an ensuite shower and basin that you banged your arms off every time you moved in it. And to top it off, we went for breakfast and the staff ignored us. The kitchen staff said we hadn't paid for breakfast in that room, even though I asked for breakfast when I booked it. We went straight upstairs and packed and checked out. Never had any of this trouble at Stoke at the Quality hotel and got a superb breakfast there at the same price I paid for this dog kennel. Bad experience. Please Nuts Poker, go back to Stoke.

Liked: Very nice casino.
Disliked: Everything.

Very good

Liked: Great Breakfast

Exceptional

Liked: It was a fantastic hotel a room with a view . We was there for our wedding anniversary and had a fantastic time . The food was especially the breakfast if worth the money on their own will definitely stay there again made us so welcome

Very good

Liked: Helpful staff, great breakfast.
Disliked: Air con. had no instructions.

Superb

Exceptional

Very Convenient for arena events

Liked: Very convenient for the NMBS show at the areana

Best breakfast in a long...

Liked: Unique location - great pitch-view room. Loved it, shower was smaller than normal but this room does double up as an executive box on match days so was well worth it
Disliked: Once you get your head round the fact the hotel doubles up as Cov City’s football facilities for boardroom etc the walk from lift to room and restaurant makes sense! Only a Very short walk but different than the norm - almost of the charm of this hotel

Exceptional

Liked: A comfortable stay in a clean room and convenient location.

Exceptional