Just wish to say that my wife and I were looking forward to this night out at this venue. But when we checked in all things changed - we couldn't check in until late - 7pm. Because we paid by cash they wanted a £50 deposit just in case we broke anthing in the room - good job I had it on me. We went to our room that we booked at a special rate because of the poker tournament - OMG!, box room; bed on the floor - had to lower yourself down to get on it and a 14 inch TV in the room; one very small wardrobe and an ensuite shower and basin that you banged your arms off every time you moved in it. And to top it off, we went for breakfast and the staff ignored us. The kitchen staff said we hadn't paid for breakfast in that room, even though I asked for breakfast when I booked it. We went straight upstairs and packed and checked out. Never had any of this trouble at Stoke at the Quality hotel and got a superb breakfast there at the same price I paid for this dog kennel. Bad experience. Please Nuts Poker, go back to Stoke.

Liked: Very nice casino.
Disliked: Everything.

More than perfect location

Liked: Right next door to the Ricoh Arena.
Disliked: Bathroom was ridiculously small compared to the size of the room.

In short the money I...

Liked: The room size was nice and the staff at check in were helpful
Disliked: The breakfast was one I would expect to have at a premier inn, or cheap overnight stay. This was all self service, the hot food was basic and for the money that was spent for an overnight stay this didn’t meet any expectations The room had 4 plugs that didn’t work, during the night there was a big green light in the room which didn’t go off and lit the room up all night

Not what I'd expect from...

Liked: Breakfast and staff were great
Disliked: The hotel is very, very tired, it’s said in the lift that its being refurbished in 2024, my room must have been the last one to be done.. The whole room and bathroom is just not up to standard for a Hilton hotel, in need of renovation urgently. I'd suggest not letting the room out until this is done as its embarrassing for the business.

Great

Liked: Staff helpful offered help to carry cases to room
Disliked: No lift. This should of also be communicated prior to arrival if been not working for a while

Glad we were drunk when...

Liked: The location was ideal for what we needed, the shower was very good
Disliked: The bed was awful! The mattress was like laying on a piece of ply wood, it was incredibly hard. The general condition of the whole hotel was miles away from what we thought we’d get staying at a Hilton.

Disappointing

Liked: Location
Disliked: Stained sheet, no shower gel, shower water only just warm, dirty walls in bathroom and bedroom, side bed lights not working

A comfortable, enjoyable stay

Liked: Friendliness of staffBreakfast

Exceptional

Exceptional