DoubleTree By Hilton Chester Guest Reviews
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James Thu, 19 December 2024
Very good
Liked: Room and staff.
Amber Wed, 18 December 2024
A lovely break food was...
Liked: Spa and treatment Foot pedicure
Gary Tue, 17 December 2024
Young staff polite and friendly...
Liked: Breakfast was always just warm.Restuarant manager not welcoming,quite abrupt.Shouting across dining room at breakfast to a colleague/friend.Not classy at all.
Disliked: Lounge area cold and uncomfortable.
Vickie Tue, 17 December 2024
Was there for a wedding...
Liked: The spa was lovely and the staff were really friendly.
Disliked: The prices of the food and drinks were extortionate. 2 burgers , 4 drinks and 1 desert just short of £100 on the lunchtime menu. The rooms were adequate although the 2 single beds that was pushed together were really hard and the bathroom wasn’t clean enough there was limescale in the corner of the bath and around the taps.
Andrew Mon, 16 December 2024
Hotel lovely avoid eating here...
Liked: Comfy rooms
Disliked: Shockingly bad restaurant good and breakfast terribly understaffed
Olivia Mon, 16 December 2024
Exceptional
Jordan Mon, 16 December 2024
Exceptional
Leanne Mon, 16 December 2024
pleasant stay but not happy...
Liked: We both liked the hotels grounds and settings. The restaurant served fantastic food and we had a relaxing massage which was nice after a day of shopping.
Disliked: Charged for using the swimming pool at £20pp despite us booking a hotel room and a couples massage £160. I feel as though the spa should be included if you are having a spa treatment. The service in the restaurant was very slow, we waited for 20 mins before anyone took our drink order and we had to ask for a wine menu and cutlery. We also had to listen to a couple complaining about there stay whilst we were eating our meal.
Natasha Mon, 16 December 2024
Overall very nice hotel.
Liked: Nice location, friendly staff & good restaurant.
Disliked: Bathroom sink was blocked with hair shaving coming up, not nice at all. Bed was not the most comfortable.
Josh Mon, 16 December 2024
Nice hotel just needs attention...
Liked: Very nice hotel and the communal areas were stunning
Disliked: When we arrived in our room there was a tissue with blood on down the toilet and also urine in there, obviously didn't complain and just flushed the toilet. My partner also didn't like the pillows as they were too soft, would be good to have some firm pillows to choose from as well