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AustraliaDoubleTree by Hilton Cheltenham Guest Reviews
Overall Average Score:
Good (3.6 out of 5)
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Adam Tue, 15 April 2025
Excellent Hotel. Such value for...
Liked: very quiet and very comfortable.
Disliked: Jacuzzi was too full of people and no floats for kids at the pool.
Ian Mon, 14 April 2025
Excellent
Liked: Did what it staid on the box
Disliked: Do not fix what is not broken An meal deal should have been an advantage
Pasindu Mon, 14 April 2025
Exceptional
Searle Sat, 12 April 2025
Pleasant
Karin Sat, 12 April 2025
Very good
Liked: Very comfortable
Disliked: Wifi was not explainedThe entry keys stated you had to download app and use phone but this did not work and had return to the reception to reactive card entry. This also was not explained at checkin
Navjot Fri, 11 April 2025
Nice hotel, nice food, nice...
Liked: Friendly and comfy bar. Bar food quite good.Restaurant food was also good, but we had to wait longer than expected for it to arrive, as apparently was a large party in the function room.Nice pool and jacuzzi.
Disliked: We had some confusion over the final bill, due to addition of parking charges (which had then been waived) and I had to point out the error to avoid being overcharged by £10. No malign intent on the part of the hotel, but a mistake that is worth watching out for. The shower in the pool area had a very weak flow.Due to large party in function room, guests in the restaurant were a little neglected. Perhaps need more staff to manage both events?Curtains in restaurant drawn, so very dark, despite lovely sunny weather outside.
Gail Fri, 11 April 2025
Great location
Liked: Everything....staff super, beds comfortable.
Manpreet Fri, 11 April 2025
Passable
Jonathan Fri, 11 April 2025
Exceptional
Ashleigh Fri, 11 April 2025
Very good
Liked: Just wished there were more cooked vegetarian options at breakfast. Bathroom was kind of small and the shower barely had any power as the way the shower was designed, it would flood if it had power.Some of the reviews stating the hotel are not dog friendly is a complete lie. They gave us dog treats at every opportunity. You can't go in the main restaurant at dinner but you can book and just in the bar area with the main dinner menu which I actually preferred. The breakfast restaurant has an area for dogs and they greet you with more dog treats. Obviously the spa is off limits but that's it. Lovely grounds to take dog for a walk or if you cross the road and go up this side road, there's a lovely forest.
