Really lovely staff!

Liked: Lovely little hotel neat rooms
Disliked: I stayed at the Brighton doubltree hotel and it had a bit more of a modern feel to it if I had to give feedback

Exceptional

Superb

A perfect place to rest...

Liked: The welcome was exception. Clear and precise instructions given to us.Room clean and perfectSurprised us with anniversary deco and chocolate as giftChildren activities (drawing) available. Reception was always helpful
Disliked: Location a bit far from centre to walk but a good distance by car. A bit struggling if you have luggages as I could not see any lift there. Could be because of the renovation. But overall, the stay was a success.

Poor

Very good

Liked: Great hotel, undergoing a refurbishment when we visited. Once the refurbishment is complete we would definitely stay again! Our room was tricky to get to, due to building work obstructing the normal route, better signage would have been helpful!Comfy bed, good breakfast and all staff super helpful and friendly.The room was clean, but tired (especially the bathroom) which will doubtless be addressed in the refurb. The room was very hot for our October stay (air con due as part of the refurb).The adjoining 'Clocktower' pub restaurant is good value for a meal, (just don't expect any salad options!)The option of using the hotel pool whilst staying was a bonus!

Was comfortable relaxing

Liked: Pool was really nice clean room friendly staff and great location
Disliked: Had a family roomBut not enough towels and robes

Bad

Liked: The building was pretty but it’s under going work so was a little confusing and we did end up in parts that was being worked on.
Disliked: We didn’t like that we was given wrong information on messages on here. Was told it was 24/h gym and it wasn’t. That was part of the reason we booked it. Was also told it was free parking when first booked then close to the date of us going we was told it was £5 a night unless your a member which we wasn’t told to start with. The tv sound would work then it didn’t. When leaving we was charged an extra £32 and had to call to see what that was for. They didn’t know so refund us. Not great and wouldn’t stay again.

Great staff , breakfast was...

Liked: Was told work was just on WiFi , lake but on arrival the whole hotel was covered in scaffolding and workmen. Our room when we first arrived had no heating or water . Hotel maintenance sorted the problem which was due to contractors. Overall our stay was spoiled.