Exceptional

A great stay!

Liked: The restaurant was great. We ate every meal there during our stay. The staff was wonderful... super friendly and kind.

It was a good vacation...

Liked: Spa and location.
Disliked: We paid via booking.com including tax but after we checked out, the hotel charged us extra $26.73. We asked about the charges and said tax amount has increased ☹️ every thing should be included when we made a reservation 4 months ago.

Exceptional

Generally, resort appeared as if...

Liked: Spa & massages were great. Great facilities & front bar areaSupplies for showering & hairdrying/ironsIn room kitchenette & refrigerator Balcony/deckBed & beddingFurniture in roomRestaurant beautifully decorated
Disliked: Very thin walls, heard everything from neighbors including conversations, thundering running & walking, doors slamming Fixtures needed repairs: toilet paper roll holder falling off wall, toilet fan barely working, sink faucets leaking, kitchenette sink bowl too small & needed replacement, coffee packets bad quality, closet space too small/limited, no microwave, no fireplace, no balcony/deck furniture, in room telephone non functioning, not enough staffing for front desk, calls always go to voice messaging, poor restaurant staffing, restaurant menu limited, finally, charged more than expected due to sudden “increase of taxes”, without notification. Had to make 2 phone calls re: the extra charge.

Beautiful location in high Sierras-...

Liked: The property location and design is beautiful- can't beat the quiet and views. Room was very spacious and the view from the balcony was outstanding. The service here was friendly and prompt. Restaurant was a decent option for a small town with few options, and very convenient. Would definitely return.
Disliked: The furniture in the room was "cabin aesthetic" but very uncomfortable. The desk chair was made of sticks and hard, not good for working at. Bed was ok, pillows were flat and cheap. The hygiene products were also cheap, and not good quality for a resort that calls itself a spa. I think they should invest in some comfortable furnishings and better products, and it would elevate guests' experiences.

Very good

Liked: Spa, fitness center and pool were lovely.
Disliked: I was really disappointed that our request for rooms near each other was not honored (or even acknowledged-the front desk claimed they didn't receive it even though it was included in my booking.com reservation. It was really inconvenient to have to put on our snow boots to walk over to the next building and check in on our kids.

Superb

Exceptional