Very good

Suite upgrade was appreciated, but...

Liked: The staff were friendly welcoming. The location is perfect for my needs.
Disliked: The room was good, but it clearly needs some TLC. If I had paid the suite price rather than it being an upgrade, I would have been disappointed. The door on the fridge cabinet was hanging off the hinges, the shower cubical was smaller than other rooms I have stayed in, and flooded the bathroom when used. Also, the blinds to close the windows out onto the street were broken out of their tracks and difficult to open /close. These smaller windows could do with being frosted. The TV remote control didn't always work, and the light switch configuration was difficult to figure out and didn't make sense.

Bad

Disliked: My booking was for 2 nights, I encountered several issues during my stay at Dorsett Shepherds Bush London. The stay did not meet the expected standards, and I experienced several service and quality concerns, outlined below:•The customer service at the hotel was notably below standard. The staff's responsiveness and general support were inadequate, falling short of the level of service one would reasonably expect from this establishment.•Upon arrival, I found that no menus were available for room service, which limited my ability to select from the hotel's food offerings comfortably. This was inconvenient and disappointing, as I had planned to rely on in-room dining.•On the evening of November 5th, I ordered bacon, cheese, mushroom toast, and soup through room service. The toast arrived on a slice of soggy white bread, rendering the meal unappetizing and inedible. Unfortunately, I was unable to consume it due to the poor quality, and I ultimately discarded it.•On the morning of November 6th, at approximately 7:30 am, I requested breakfast from room service. However, I was informed by the staff that breakfast would only be available starting at 10:00 am. Despite my reservation including breakfast, I was provided only with four tea bags and four packets of powdered milk. Due to a business meeting scheduled for 10:00 am., I needed to depart the hotel by 9:30 am, making it impossible for me to utilize the breakfast service as intended. This was inconvenient, as I had expected to start my day with the hotel-provided breakfast.I chose to check out early and did not stay for the second night as planned and arranged an alternative option for my the second night.

Exceptional

Passable

Liked: The location
Disliked: I booked a room for 3 people a bed and a sofa bed but when I got there. there was no sofa Bed in the room not a good start

Good stay and nice hotel

Liked: Good location nice room. Breakfast good and Tamara on reception was excellent
Disliked: Bath plug didn’t work and heating went off in night

Great price, enjoyed our stay...

Liked: Great value for such a grand hotel. Location was great for us, close to Shepherd’s Bush tube station and a 1 minute walk to the O2 arena as wee we’re going to a concert there. Room was very clean and didn’t hear any noise, so slept well.

Good London hotel

Liked: The hotel is well situated with two tube stations very close, and two music venues.. Breakfast is plentiful, and you have a good choice. The bar area is a design feature, and it is generally a quiet place.
Disliked: The room was a little worn now and could do with an upgrade, no coffee pod machine in Deluxe room, no blutooth player (only old school mp3

Exceptional