Very good

Willing to stay again

Liked: One can't complain really about anything in this hotel. Everything is in place and "working". For example, we used luggage storage as our room was not ready, complimentary water and small snacks are available in the lobby for convenience of guests, decent (however, mostly English) breakfast choices, quality toiletries, tea and coffee making facilities in the room, comparatively good price at the time of booking etc. Convenient location: 5-10 min walking distance to three different tube stations.

Superb

Perfect get away in london

Liked: Everything we love this hotel
Disliked: N/A

Exceptional

Very good

Disappointing

Disliked: Room we purchased was advertised as suite, what we got was a tiny room with hardly any light. When I raised the issue the staff blamed booking.com for using wrong photos. Currently being investigated by booking customer services.

Luxurious experience

Liked: Love it! Well kept and elegant. It could have used some minor TLC but it was nice
Disliked: Our executive room was connected to the room next to us and we could hear the residents really loudly

Great value for money and...

Liked: The room was lovely, the staff were friendly and we were checked in and out very smoothly.
Disliked: The room was slightly dirty, the carpet was stained and there were clear signs of wear.