Superb

Exceptional

Good

Good

Liked: The spa access and the staff at the restaurant! Really good. Thank you! A decent place to stay if you enjoy the Therme and want to visit Freiburg .
Disliked: The rooms are clean, but yet very small. The bathrobes were not available at the time we arrived, the towels for the spa should be taken from the reception each time and they wanted to have a deposit for the key to the spa. On top, the was an additional tax charged for the room although booking clearly stated „all taxes and charges included“. It took a long long time to serve the dinner ( even kids menu arrived in 40 minutes).

Exceptional

This was a very special...

Liked: Great staff, friendly and helpful. Excellent supplies of towels, bathrobes etc. for the thermal baths. Fantastic breakfast

Exceptional

Liked: The location and the direct access to the thermal baths.
Disliked: The rooms are it really as in the photos and lack air conditioning.. which can be a bit uncomfortable during the summer nights.Other than that, the hotel itself is very nice.

Very good

Liked: Excellent staff, wonderful thermal pools, therapeutic

Good

Liked: nice breakfast buffet and good location!
Disliked: To be honest at this price range its unexceptional that the facilities in the bathroom, to be more precise, in the shower weren‘t good. You almost couldnt turn on/off the shower when your hands were wet. Idk if it was only in our room or if its everywhere but it was very difficult to handle. and yes we pushed the buttom down before trying to turn it off/on. We also told the staff at the reception but they werent really bothering lol. Also most of the staff could be a bit more friendly. Everytime we pass the reception we greet, and sometimes thed didnt even greet us back. Also during check in the woman didnt even smiled once at us. My mum and I bouth worked in the hotel business, and we know its a hard job, but part of the job is literally to be nice and friendly to people. And your front desk staff could really improve on that. Also the 2 single beds are each very small. but thats just a detail.