Lovely hotel; great value; pleasant staff and very helpful; close to all areas of interest.

Liked: Great service from staff - quick check in.
Disliked: Very thin walls in rooms - can hear everything next door.

Can't praise the staff enough. We arrived and were running late to get to an appointment and they couldn't have been more helpful. The staff at breakfast were also very pleasant and helpful.

Liked: Fantastic staff!
Disliked: Decor a little bit tired but in the process of upgrading.

Good location; basic hotel; would probably use again.

Liked: Good location.
Disliked: Needs a bit updating.

A work in progress

Liked: The hotel is clean, smells wonderful and is very nicely placed for Kelvingrove. Staff were friendly and welcoming. The hotel seems to undergoing improvements and a refresh.
Disliked: No on site restaurant available but still a need to preauthorise £100 on check in despite seemingly nothing to be able to charge to the room. Speaks to a level of mistrust in guests checking in to protect against "damages" Breakfast could use a bit of reorganising. All available staff members seemed to be running around in the bar area/breakfast room on the lower ground floor. This meant that reception was unmanned during breakfast. The only staff member I did see on reception during breakfast appeared to be the general manager. Making breakfast self service would require 2 or 3 members of staff instead of all hands on deck.

It was an enjoyable stay....

Liked: Comfortable beds, plenty of hot water for shower, convenient location for my needs. Staff accommodated my request for an electric fan.
Disliked: No air conditioning, so opening the windows was necessary which meant that you could hear the neighbours.

Exceptional

Liked: Property is a bit dated Dining room too dark Bath in very awkward position

One night in Glasgow

Liked: Lovely service on Reception both at arrival & on departure too. Comfy beds. Quiet location, as requested, at the side of the hotel. Nice thick curtains with a blind too - kept the light out.
Disliked: Nothing really to do with the hotel but I wished I'd realised how far up Sauchiehall St it was; a long walk from the station, but this was entirely my own lack of checking on the map!

Lovely stay great location

Liked: Location and staff were lovely especially the cleaning lady
Disliked: Nothing

Superb

Very good

Exceptional

Very good