It was a very nice...

Liked: A perfect location, near Marienplatz within a walking distance.Very friendly and helpful staff.
Disliked: The water coming from shower was too strong and the ventilation on the ceiling too noisy so we had to close the door.

Superb

Excellent location and room

Exceptional

Liked: very clean, location is perfect and staff very helpful.

Excellent!

Liked: The staff were excellent, as we arrived in Munich and our original accommodation turned out to be dodgy. I rang at 18:00 and was in my room by 18:40. After I got lost and they called to make sure I was ok and still in need of the room.
Disliked: Nothing

Good hotel

Liked: Good location from the train station and a short walk around town. Staff at the hotel were super friendly and helpful with an after hours check in.
Disliked: Nothing

Superb

Exceptional

Superb

Liked: Staff were very friendly and always said hello when coming or going from the hotel. I had problems with delayed flights and the hotel was easy to contact and arranged it so I could collect my key from a safe deposit box. They sent an email with all the relevant information.The hotel is only 5 mins walk from Munich Hauptbahnhof. The room was spacious and clean. There are shutters on the outside of the windows, so the room is pitch black for sleeping. There is also a free minibar and coffee in the room (but not tea). Also, as a bonus I was given a small birthday cake, which I thought was very kind.
Disliked: The reception is not open 24hrs but the staff were very responsive to messages, so this wasn't actually a problem. I had no issues at all and would definitely stay again.