Superb

Liked: Lovely hotel. Very clean and a good breakfast. Excellent location. Very friendly staff.

There was not enough water...

Liked: The breakfast service was excellent. The hotel lobby was very beautiful.

Exceptional

Liked: Great location- beautiful hotel- lovely furnishings

Very good

Liked: Good
Disliked: Eating dinner in the hotel was difficult due to no table space.

Exceptional

wonderfull

Liked: Very nice stay, friendly staff, wonderfull breakfast, very comfortable and peaceful place in the middle of central Düsseldorf. We will certainly be back for the next occasion.

Superb

Bad

Liked: The location was good
Disliked: I recently stayed at this hotel for 8 nights, and unfortunately, my experience was far from satisfactory, especially for a 5-star hotel where the service should be much better. From the start, I was given a different room than the one I had booked. The room itself had a terrible smell that persisted even after opening the windows.The furniture in the room was outdated, and the telephone didn’t work, meaning I had to physically go to the reception whenever I needed something. During the last 3 nights of my stay, the weather became very hot, but the air conditioning wasn’t working and couldn’t be controlled from the room. I asked the reception to turn it on, but they informed me that it couldn’t be done because it wasn’t the "season" for air conditioning.Additionally, the water quality was extremely poor. The water was so hard that it left my hair and skin feeling very dry, forcing me to buy large bottles of water just to rinse off after a shower.For a hotel claiming to be 5-star, this was a very disappointing stay, and I would not recommend it based on my experience.

Pleasant