We had a great stay. The employees were all very nice. The gym had good cardio equipment. The bed and the pillows in the room were so comfortable. There are a lot of hotels in the area to choose from, and we definitely picked the right place.

Liked: The bed was the most comfortable bed I've ever slept in at a hotel.

Very good

Superior staff amidst a snowstorm

Liked: The room was good sized and the bed was comfortable. The hotel's staff was outstanding. I was able to extend my room stay so that my friend who was snowed in did not end up in the cold. The front desk staff was extremely helpful, making arrangements without any issue. The cleaning staff was very good too, as they quickly responded to as concern my colleague had regarding a stain on the bathroom door.
Disliked: All things considered, I felt that the Booking.com price was high. My original two-night stay in downtown Utica was roughly $500. Given when I booked, I thought I'd be able to get a better price.I also found the cost for snacks to be exorbitant. I bought a small container of cranberry juice and two cookies and it cost me $5.25! I should have stocked up at Dollar Tree, Dollar General, or Family Dollar before heading to Utica!

Exceptional

It was okay definitely not...

Liked: The bed was nice and comfortable
Disliked: That there was nothing complementary not even coffee and the bathroom was so tiny also had brown stains on my room wall

Very good

Liked: The food in the restaurant was delicious with the exception of the Greek salad. It hardly had any feta cheese on it and that's what makes the salad. Otherwise it was good. Server was excellent.
Disliked: Cleaning staff very slow. It was almost 3pm before they got to our room. By then, we were back in our room to get ready to go for dinner, rest and change. Would have been nice to have a small table and chairs in the room also. No bath mat in the tub and felt it was a little unsafe.

A wonderful downtown hotel with...

Liked: Loved the close proximity to the Stanley Theatre!!!The staff were absolutely amazing too, very friendly and welcoming.
Disliked: N/A

Superb

Good place to stay in...

Liked: Staff members are very friendly and helpful. The room setting is simple, comfortable and effective.Excellent coffee service in room.
Disliked: The common facility is grand but not easy for solo or small group to enjoy. The amenities in the room could be a little more, i.e. slippers for using after shower.

Exceptional

Liked: Was clean and very close to where we needed to be.
Disliked: Bathroom size