I booked this hotel because of the price and because it said they have a "heated pool". The pool was freezing - no heat at all.When I asked the front desk 'why is the pool cold - that is one of the main reasons I booked with you', the guy looked at me like I was from Mars and said 'is it? We haven't had any complaints.' I said 'well you have one now.He said 'I'll send "maintenance" out there to look at it'. The same man comes out there 5 minutes later, looks at me watching him, bends over and sticks his hand in the water shakes it off then leaves - nothing was ever done and nothing else was said. So I'm upset - I say 'forget it' to my daughter, 'this place sucks and I'm not going to come here again'. I told my daughter 'I'm going to take a hot shower instead'. Wouldn't you know it, the water didn't even get hot - it got warm all the way turned to hot.The pressure was horrible with low-flow shower heads just like that Seinfeld episode. LOL. If I wasn't ticked off enough the water from the shower filled up past my ankles...that was it for me! I called to tell of my newest frustration and she says 'we will send someone to look at the water'. Huh? I said 'well all it's doing is sitting there not draining, What's the point? My shower is over now.' When asked for the corporation number to complain, I was told 'we don't have one, this hotel is owned by the bank'. Well isn't that wonderful? The place is run down - I compare it to a Motel 6. The staff has poor customer service skills. I know I will never be staying there again and wished I had picked another hotel. What should've been a relaxing and pleasant stay was so aggravating.

Disliked: Oh boy is it!

Excellent place to enjoy the...

Liked: Cleaning, location.

Exceptional

Never again. Very disappointing.

Liked: Breakfast was not included and was not going to pay extra for it.
Disliked: The room smelled very musty and I was coughing all night and the hallways smelled like cheap air freshener. The TV didn’t work. Most importantly I was stuck in the elevator. Pushed the call button, from desk answered but later said that she couldn’t hear anything so she ignored it. Then we pushed the alarm button, still nothing. I called the front desk and was told engineering would be there in about five minutes. We weren’t checked on or anything. It was just brushed under the rug as if nothing happened.

Very good

Liked: Its budget friendly, great location

Exceptional

Liked: Nice comfortable beds with lots of soft pillows. Plenty of towels. Nice pool and hot tub. Coffee in the room. Close to a large variety of restaurants.

Exceptional

Good

Exceptional

Very good