Exceptional

Liked: Great facilities
Disliked: The breakfast price, 18 pounds is too much

Poor experience for what you...

Liked: Large amounts of parking. Breakfast wasn’t bad.
Disliked: Rooms are in poor state. Headboard damaged. Stains on bed. Cold room / poor heating. TV had 5 channels. Noise all night from other areas of the hotel.

Good But Not Great

Liked: Being able to check my car into the car park on a digital system was helpful and saved time. There were ample car parking spaces. Seating in the reception is helpful should there be a queue. Vending machines with snacks and drinks are also available at this location. The breakfast was amazing so many choices and good sized dining hall. The fitness suite, pool and saunas are available and the staff are friendly, helpful and discrete. The decor and lighting gives a good ambience and the pictures were pleasant and interesting art work. The breakfast staff were very friendly and gave assistance if required. The snacks and food are reasonably portioned in my opinion with a very pleasant bar and eating area.
Disliked: The particular reception staff who checked us in did not provide any information about the hotel layout and there was no readily written instructions. The room did not meet the expected standard of preparedness as the tv was already on and the beverages were compromised. This questioned the sanitisation of the room as a whole. Turning on the tap to the basin to get hot water, be prepared to get wet from the force of the water output. With this and the shower it caused a lot of water on the floor which could be slippery in room 60. The bedroom bin is too small. The sauna cubicle was not clean along the edges and corners the same as in the dining area. There was visible dust on the edges of the carpets. Some staff seemed a bit hostile and stared which made me feel they were un-used to accommodating people of colour which spoilt the welcome and atmosphere. I would return as it had the potential to be very enjoyable with all the facilities.

Excellent hotel. Would definitely book...

Liked: Food was excellent and plenty of it.
Disliked: There was nothing about our stay we didn’t like

Very good

Fantastic place to get away...

Liked: Writing on behalf of my sister and her partner.The breakfast was amazing, The hotel was beautiful inside, me and my partner was astounded by everything there
Disliked: The only slight let down was the fact that the WiFi was very slow and unreliable

Very good

Very good

Exceptional

Liked: Good quality of food and excellent leisure centre