Sentimental journey made all the...

Liked: Accessibility. Parking was very close to the hotel. We had a downstairs room. It was perfect for us. We had a lovely welcome from the receptionist and nothing was too much trouble.
Disliked: It suited us very well x

Great location and quality hotel

Liked: Location and facilities
Disliked: Nothing

A pleasant, central hotel but...

Liked: The room and location were good..
Disliked: The dinner was tepid and so was the breakfast which had been sitting under lamps for some time. We appreciated the breakfast being taken off the bill.

Will return to Durham but...

Liked: Good location close to city centre
Disliked: So called ‘deluxe double’ bedroom was dark, dirty with very poor hot air heating system in main bedroom area but no heating in bathroom so always cold in there and the towels never dried sufficiently. The bed was very close to the door and you could hear people clearly in the corridor so obviously they could hear us. Our room was next to a fire door which would slam shut at all hours. I dropped my spectacles near the bed and when I searched for them under the bed to my horror a used Durex sachet was under the bed which summed up the lack of attention to detail at this place. The bed was uncomfortable and due to a gap between the head of the mattress and the wall the pillows would slide down and need to be pulled out to regain some form of comfort for your head to rest on. One evening it was raining and I thought the hotel would have umbrellas for their guests like most hotels I’ve stayed in but here you had to pay £2 to ‘rent a brolly’ with the hotel name on and advertise their hotel all over town! When the first umbrella did not come out because it was stuck the lady on reception had no idea what to do so we had to pay a further £2 to get another one. This complaint isn’t about the £4 we had to spend it’s about the fact they expect guests to pay! To top it all we were asked to pay £11 a night for parking on top of the room charge - why can’t they include this in the cost of accommodation to avoid the disappointment when checking in?

Very good

It was a relaxing, comfortable...

Liked: Very beautiful hotel. Spacious room and comfortable beds. Very friendly and helpful staff. Great breakfast
Disliked: Only thing was that the fan in the bathroom didn’t work and there was no ventilation. Room 011 Durham

Very good

Liked: Lovely hotel, bar and breakfast

Disappointing for a Marriott

Liked: Friendly reception staff
Disliked: jaded decor, knakered mattress, worn out towels, scrum of a breakfas

Exceptional

Liked: The staff here are wonderful. We were made to feel very welcome when we arrived, and when we needed something it was attended to very quickly and graciously. The location was great.
Disliked: It took a while to work out which light switch controlled which light.