Hotel staff was amazing and friendly. Rooms were nice and cool. I will definitely be back to stay. I loved everything about this hotel.

Liked: Room size and nice and cool.
Disliked: Nothing.

There are only 2 ways out of the building, all of which you have to go through the main lobby to get to. Being a military veteran with PTSD and anxiety, this is highly inconvenient and a huge stresser just to get to your vehicle. I also booked through ConcertHotels.com. I was charged immediately when I booked online. The morning I was leaving the hotel; the hotel decided to charge me again. When I addressed the woman at the counter I actually had to show her the charge on my cell phone because she didn't believe I was charged twice. Once I showed her she said it was a glitch in the system and I would have my money in 3 to 5 days. I asked for a manager and she refused to let me speak to one. I am on a fixed income and cannot afford to pay over $400 for one night in a hotel. I will never stay at this hotel again. Sarah you should not be allowed to treat customers with such disregard. Deplorable and unacceptable!

Liked: The room was big.
Disliked: No matter how we tried to adjust the temperature in the room we were either frozen or sweating.

Exceptional

Liked: Friendly staff, busy restaurant and bar, quiet and peaceful room.
Disliked: There was a sandwich in the mini fridge from the previous guest

Kids had a blast with...

Liked: Lots of activities for kids to do and location for easily accessible food spots
Disliked: The outside noise

Pleasant

Liked: My children really enjoyed the waterslide and d the March break activities.
Disliked: At 3 am we were awoken with a bunch of people in the hallway bickering back and forth. This continued till about 4am.

Superb

Exceptional

Pleasant

Liked: Pool area is warm and perfect for being there.Breakfast was good, special thanks to Iryna for attention to details and professionalism in her area.The room was good
Disliked: AC filters are not clean, windows are dirty...Water slide is not for small kids, and my 2.5 years old boy was frustrated...there were not precautions about that...before booking

Bad

Disliked: The pool side was very dirty. No towels for the pool.. The Lobby is very clean but it seem that what they focus more on.

Exceptional

Very good