Del Carmen Concept Hotel Boutique by Chai, Guadalajara

The staff were wonderful. I...

Liked: love the location have stayed there a few times.
Disliked: they need railings on the stairs. its a hazzard.

Location and adjacent Chai cafe...

Liked: Fantastic location. Near to many of the local restaurants and events.
Disliked: Elevator was inoperable during my stay.

Exceptional

Liked: Very clean and near to downtown, all was great, i even had a balcony!! And the restaurant was very good!.

Passable

Liked: Is close to a lot of interesting places, restaurants, stores,metro..
Disliked: I travel with my sister,she uses a walker,and can barely climb stairs, I called and asked if they have an elevator,they said yes,but never mentioned it wasn't working(has not worked in years, according with staff) the front desk person...(Sergio) Was very rude,several times. Marcos and Lucy were such a great people and very helpful,always eager to help.

Very nice and comfortable accommodation...

Liked: Unique style with comfortable affordable rooms. Perfect location off of popular street and attractions.
Disliked: Property may be a bit noisy due to its popularity, but location of rooms manage to dampen noise so as not to be too inconvenient.

Good

Liked: It was in a good location. A lot of attractions were walking distance. The restaurant Chai was good.
Disliked: All of the hotel noise can be heard in the room. You could hear the staff singing early in the morning to guests dining until 11 which is closing. Throughout the night you will hear a very loud blind pedestrian crosswalk chirp.

Superb

Pleasant, but I expected more

Liked: The restaurant attached to the hotel was good, excellent coffee. The beds were comfy, the rooms clean. Nice location near the University and the Historic District. Easy to get places. Nearby restaurants were great
Disliked: The elevator didn't work, no problem, except the stairs and hallway were really dark. The front desk was not always helpful, sometimes even surly. The concierge was non-existent. Rooms were smaller than expected. No way to heat water, such as coffeemaker.

Nice room but very noisy!

Liked: The room was nice and tidy, very clean. The hotel is in at an excellent location in the centro within walking distance to nice restaurants and the main sights.
Disliked: We stayed Friday to Sunday and our hotel room was extremely noisy. We live in a city normally so are used to street noise. However, there is a restaurant underneath (with no seperation between the hallway and the guest rooms) which made it impossible to sleep in. Also there was noise until midnight. This is not a hotel you should choose if you want to relax in the room a bit or a light sleeper, but ok if you are out and about until late.Personally, I didn't feel very welcome either. The Restaurant seems more important to this business.