Exceptional

Very good

Liked: wifi good, room good, slept well.
Disliked: Pool table in state of disrepair, food a bit over priced, while I had a lovely server for my order, another brought it to table it arrived with no greeting, no checking if it was the right order (or table) and didn't have anyone check up everything was good, so bit poor there.No availability for my next business course in December, little bit thankful.

Beautiful place, lovely location so...

Liked: Breakfast had a good choice and Margaret was more than helpful in extras that we wanted. Nice cosy seating areas around the fireplaces, Gym and pool area well stocked, clean and all machines modern and working well. Bar food good, Pizza, salad & Fish Pie yummy. Bedrooms very roomy, bathroom clean and modern. Staff through out were very helpful & frendly.
Disliked: Need better heating in the rooms, also need a small fridge for cold drinks etc. All these can be overcome but as an Electric Car owner really disappointed with low power charging sockets and exceptionally high cost to charge, hopefully they will find a better service provider as this price can be cut by half.

Exceptional

Liked: All of it. Faultless
Disliked: N/A

Lovely, well maintained hotel with...

Liked: Very conveniently located off M6. Staff were very friendly and helpful and the venue was lovely and well maintained . Very good breakfast too.
Disliked: Nothing

Disappointed stay

Liked: This is our 4th visit. I love the area ambience setting. Loved our room customer service on booking was excellent staff informative of rooms.Messages up to our stay frequent, offering time to add to our booking. Parking space availability was good.Breakfast was hot.
Disliked: The room was cold heating obviously on a timer as we were unable to switch on manually. Disappointed with service in the restaurant and bar area staff and chef! require extra customer service training. Very quick to say they are unable to make a decision as management not available to find out he was the deputy manager, no fault other than the hotel not giving correct training as the service was accommodating in other areas just not in a disputed environment. Food was sent back to the chef as served cold to find cheff had nuked the plate, leaving the fruit still on the plate, and the food was still on the cold side. Chef response was they eaten 2/3, so it doesn't warrant not paying for it.....waiting 1 hour for the food !!! Big disappointment to find the snooker table still damaged, ripped further from our last stay!! Snooker que broken...still charging £1 to use a broken table...Sadly, we feel this may be our last visit due to service dropping. Again, this is an amazing setting but obviously poor training for staff.

Exceptional

Liked: Absolutely amazing place to stay…. Loved everything about it, room was lovely, bed was comfy, was my friend’s birthday, she had a birthday banner, card, balloon and some chocolate. Made to feel very welcome, staff wonderful and Breakfast was amazing.

Great value for money for...

Liked: Bed was fantastic had a great nice sleep. Facilities used were great. Breakfast had a good selection. Would stay again
Disliked: Decor is looking a little tired, a few largecobwebs on the ceiling of our room.

Lovely property

Liked: The building was beautiful
Disliked: The people n the next room kept us awake most of the night fighting and arguing