De Vere Cranage Estate Guest Reviews
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Write a review
Karen Thu, 27 March 2025
We booked for a weekend...
Liked: Food was lovely, room good for the money. Pool area a little bit tired looking and not much chill out space, but again from a value for money perspective it was acceptable. Steam Room and Sauna were great. Change area clean and plenty of lockers
Disliked: Bar food menu very limited, and some key drinks unavailable such as Guinness or Stout .Restaurant slightly more choice but still quite limited in my view.
Natasha Wed, 26 March 2025
Extremely Disappointing
Liked: Breakfast was Good
Disliked: Unfortunately, our experience was extremely disappointing and fell far below the standards expected from this establishment. We stayed 1 night, having driven from London in a Family Pet-Friendly room. The staff member who checked us in was patronizing. When I asked about the amenities in the room, she dismissively responded with "A bed, TV." When I clarified that I was asking about tea, coffee, and water, her response remained unhelpful and unprofessional.Upon entering the room, we were immediately met with several unacceptable issues:The room had a strong, unpleasant smell.The bed sheets on both the single and super king beds were stained.One of the pillowcases had a hole in it, and none of the pillows had protective covers. Some pillows were stained and had an unpleasant odor.We discovered brown hair on the bedding, which indicated a lack of proper housekeeping.The bathroom had visible mold, raising concerns about cleanliness and hygiene.Most alarmingly, the fire damper had a significant build-up of grime and had not been checked for over two years, posing a serious fire safety risk.Housekeeping did not come to change the beddingWe raised the issues with Reception. The staff member offered a £30 refund for the dog’s stay but failed to acknowledge or apologize for the unacceptable condition of the room. Instead, I was told it was an "oversight" due to staffing shortages. This response was wholly inadequate—no hotel, regardless of staffing levels, should provide rooms in such a state.
Lady Wed, 26 March 2025
Great hotel and excellent value...
Liked: Excellent Breakfast, clean room and the evening meal was great
Charles Wed, 26 March 2025
Superb
Liked: Nice location and lovely breakfast.
Disliked: No water in bedroom.
Peggy Tue, 25 March 2025
It was fine
Liked: Location
Disliked: Thought we were staying in big building - staff was a bit stuffy
Paul Tue, 25 March 2025
Perfect for our one night...
Liked: Comfortable room, good choice for dinner, very good breakfast. Ideal for our one night stopover travelling south.
Kate Tue, 25 March 2025
very lovely staff, great facilities...
Liked: it is a lovely place. i like the fruit and biscuits and coffee available near reception.
Disliked: The TV could do with updating so you can access streaming services
Nick Mon, 24 March 2025
Very good rural hotel
Liked: Breakfast was very good. The location was in the countryside and very quiet .
Disliked: You need a car to get anywhere
Pauline Mon, 24 March 2025
Lovely place to stay and...
Liked: Great choice and plenty of places to sit
Hazel Mon, 24 March 2025
Very good
Liked: Comfortable rooms, friendly staff and great food
Disliked: Advert gave missleading impression of a manner house, but it's more like a conference centre.