I am so sorry to report that the conditions at the hotel were so disappointing I couldn't stay. As I walked in from the outside in the stairway the smell of mold was too much. I have asthma and had a big dance competition the next day and couldn't risk being sick and unable to function. The hallways and door areas were dirty. I stay in hotels a lot in my work and have never had to refuse to stay in a building. I contacted your service and we waited on the hotel for about 10 minutes to answer with no luck. The lady said she would try them again. Now they said I would have to see if your company will reimburse my money. I sure hope so because when a hotel is listed as good and it's not, that's not fair to the public. Also when I called back and talked to the hotel lady about coming back to sign papers because of leaving she said I didn't have to and sent me a confirmation of my cancellation. She also said they were aware of the smell but couldn't get it under control. I sure hope you will do the right thing and return my money so I will continue to use your site and tell my friends how easy you are to work with. Thanks for asking and caring to find out about my stay. Cindy L

Exceptional

Very good

Very good

Very good

Passable

Had a medical procedure did...

Liked: Price
Disliked: Ants in bathroom and on bedCobwebs above desk in corner of ceiling Phone not attached to wallNo cord on it to plug inNo extra blankets Unable to adjust temperature in room fan on constant unable to changeCurtains did not slide back and forth to open and close Cold in lobby

Passable

Bad

Bad