Bad

Disliked: They charged me for 2 rooms when I only got one and won't refund my money.

I was very disappointed that...

Liked: the location
Disliked: I found 4 dead roaches and 2 live roaches in the room and bathroom. We could not take a shower because when we flushed the toilet, everything backed up into the tub. Maintenance did not fix the problem.

Exceptional

Disappointing

If I’m ever in the...

Liked: It’s an older building but definitely has had an upgrade. After driving about 15 hours I needed rest. Price & location was great. It’s right off the interstate. Staff was very friendly. Extremely extremely clean room. Towels were bright white & fluffy. Bed was comfortable. Someone actually takes pride in making sure guest have a clean room.
Disliked: Comforter had a few light stains. But knowing those don’t get washed daily, I always bring my own.

Emergency Home away from Home.

Liked: Very pet friendly. We don't leave family behind when we evacuate and they clearly don't believe you should either. I double checked by calling and was advised they are. Housekeeping reassured me it was fine that there were some drool looking spots on the floor as our dog was anxious and panting when we first arrived.The staff were phenomenal. It was a last minute booking as Milton had our power down longer than we could handle. They found us a room. Accommodated our request for 1st floor due to my balance issues and stairs.The housekeeping team worked so hard getting things ready and were truly the kindest. The housekeeping staff were so friendly and even offered to help me pick up a sign I knocked off the door. They cleaned that room nicely too. Floors mopped proper and all.SHOUT OUT TO THE FRONT DESK STAFF. So kind and willing to help checking in and checking out. And answered allllll of my questions. Poor Heather was probably tired of them lol.The room secured with dual locks which was nice. The window curtains had a barrier hook to keep them from catching in the door. The recent updates looked nice. The shower curtain curved out, which kept me from feeling too enclosed. The seating was also quite comfortable which was a big bonus. We booked a king room and did not feel squished in like some hotels do. There was plenty of space. Linens were super clean and ample. No signs of bedbugs. (I now check due to a long ago issue causing paranoia.) The pillows were fluffy and encased which makes me happy. Even had a makeup remover wipe for me. And good TV channels to help distract. The AC worked well too. As with most motel/hotel wall unit ac there is a moist smell to the air when you turn it on. But it kept cool and you could tell they cleaned it recently. Oh and no traffic sounds despite being RIGHT by the interstate. These rooms have good walls. Lamps have both "wall" and usb outlets.
Disliked: The bed was very firm, but I'm spoilt. I truly believe it's a me issue as I normally sleep on a medium with pillow top.

Good

Liked: The front desk woman was wonderful. She checked us in and then was working again and checked us out. Extremely pleasant and helpful.
Disliked: Breakfast was blah

Mediocre at best

Liked: Carpets were very very very dirty. I walked around in my white socks and lets just say I had to throw them away. Showergrout was not a pretty site but we always have shower slides.
Disliked: A light switch

Superb