No empathy, no trust to...

Liked: Location. It fitted my plans to travel to USA next morning.
Disliked: I called in the morning. The lady who answered the phone told me that the room I reserved and paid via BOOKING wouldn't fit 5 adults. She said in these cases they use an additional foldable bed or a similar solution. I asked her to do it for us. I asked even with an additional message (via BOOKING) to have the solution ready for, while we would arrive late at night. I did not receive an answer all day. When we arrived we realized that nothing had been done. The employees on shift at the moment did not recognize any of these. They propose to pay for an additional room, or to sleep on the floor on a filthy, very small mattress. I paid for an additional room, of course, and I asked via BOOKING for a refund. Still waiting.

Good

Very good

Disliked: I would have liked a paper receipt and I was told I would get an electronic one from Booking.com.

bad internet, don't stay there...

Liked: it was clean, the staff was nice.
Disliked: internet is awful, especially during busy periods (6pm to 11pm). I couldn't work at all on it, had to use my phone. The whole purpose of taking this hotel reservation was for work.

Very good

Liked: big room has kitchenvery clean good location
Disliked: need more kitchen wear

The hotel served its purpose...

Liked: Location was good. The staff was friendly and pleasant. The breakfast included was good for travellers on the go.
Disliked: Toilet kept running which I had to fix three times. One of the bed lamps had no on/off switch. Carpets were well worn and overall the property was tired. Bathroom was very small compared to your property in Montmagny QC.

Exceptional

Liked: Great location, and the free breakfast was a bonus!

Ok

Liked: Clean and well located
Disliked: Old, tired looking

Exceptional