Days Inn by Wyndham Grayson, Grayson

Exceptional

comfy beds, great staff, good...

Liked: the weekly breakfast was fine the normal stuff, the weekend was really nice with gravy, sausage, biscuits and eggs plus the other usual things as well. the hotel is close to the interstate which makes it easy to get around but you can hear traffic but not bad. It was close to our family which was our main reason for staying there. Beds are very comfortable.
Disliked: I have to say the property was wonderful and thanks to the staff for all their help in fixing the mess that booking.com made. First I booked several months in advance THEN on the morning of our arrival booking.com cancelled my reservation leaving me scrambling to find a place to stay for the week of Thanksgiving. I called the hotel directly and spoke to the front desk they were super helpful. I also called booking who apologized and said they would honor the original reservation so I kept all emails from them to settle when we finished our trip....Well they lied they have done nothing but give me the runaround since our return needless to say I will use search engines to check on hotels but will NEVER use Booking.com to make a reservation again. I really hope this doesn't happen to anyone else because that made for a very stressful start to a family vacation!!!

Exceptional

Disliked: My wife and I travel a lot to visit the grandkids. This was BY FAR the cleanest most updated hotel we've stayed on, $94 plus tax for a king size. Can't beat it, will definitely stay there in the future. Along with the cleanliness, lobby and halls decorated for Christmas.

Very good

Liked: Clean, pleasant staff, updated decor.
Disliked: Access to and easy access to ice machines..

Won’t Return due to Service...

Liked: Clean
Disliked: Manager not available and after 2 days I’ve not been contacted by manager in regard to concern. I addressed the needed to send photo of proof that my dog is a SERVICE DOG and I’m still being charged. I won’t return —“Shady” Staff and Manager. I contacted the property at 2:38 p.m. and was told manager was not there!!!!’

Exceptional

Useful location for road-trip with...

Liked: Easy access from the Interstate. We arrived very late at night and the staff were very welcoming. Lovely festive atmosphere in reception. Very clean room and good powerful shower. Simple breakfast with the basics.
Disliked: I booked a double Queen room but the beds were very narrow. They were very comfortable but really not suitable for 2 people. My teen boys are very tall and were sharing the other bed in the room and there wasn’t really enough room for them. Shame as everything else was great!