Very poor

Liked: Very Dirty Place. Even the Bedding looks Dirty. We used some blankets we had to lay on. My wife didn't even take a Shower until til the next Day at our other Motel. And very noisy. Floor is filty
Disliked: Clean Motel fire the Manager Very Bad place

Close to the Carlsbad Caverns

Liked: Close to the Carlsbad Caverns
Disliked: I was looking forward to using the hot tub but the tub was broken.

Disappointing

Disliked: The full amount was charged twice to my credit card, which I sincerely hope will be resolved within a few days.

I would never recommend Days...

Liked: Alvin, the gentleman at the front desk was so nice and helpful when checking me in. Also. When I went back the next night to speak to a manager Alvin was there again and once again he was so helpful and sympathetic and resolved my issue.
Disliked: After checking into the hotel on 11/1/24 around 9:30pm I went to the room and was ready to relax after traveling from Colorado to Carlsbad. I watched some tv and about 3 hours or so later I seen something crawling on the other bed. I realized it was a bedbug. I was too scared to pull the blankets off of the bed to check for more bugs. So I put a coffee cup on top of the bug so I could prove to staff what I had just seen (after taking photos of the bed bug)I immediately shook off my belongings and went straight to the front desk. This time it was a different guy and I was told he wouldn’t be able to refund me as it’s 1:30am and no manager on duty, which is understandable. So I had to find a different hotel ant 1:30am and pay all over again. I had to throw my clothes that were in my backpack due to the fear of a bedbug coming home with me. So at 8:30am on 11/2/24 I called Days Inn and spoke to Elva about what had happened 8 hours prior. She was the worst! She kept talking over me, wouldn’t let me speak, rude as can be. I told her that I wanted a refund for the 2 nights I booked and paid for and she said it would take 5 days or so. I told her that was unacceptable and she simply told me “well that’s how refunds work” Alva acted like I was asking her to give me a refund out of her own pocket. After not getting any help from her and not being able to communicate with her because her lack of “Customer service” I hung up on her and decided I would just go into Days Inn later after work to speak to a manager. Elva is the worst at her job! Definitely shouldn’t be interacting with customers due to her awful behavior and horrible customer service.

Overall good

Liked: Good location... nice pool.... Room and bedding was clean
Disliked: Carpet seemed a little bit dirty

Bad

Stay here as last resort...

Liked: Check in was easy & staff was friendly
Disliked: Don’t think room/bathroom had been vacuumed and/or mopped in days. Light fixture over bathroom sink didn’t work. Bathroom bulbs went out during our 2 day stay. And I’m pretty sure cheapest bulbs were used through out room as even with lights on it was dark. Tv didn’t work and we were told housekeeping would be notified. Guess they were notified but didn’t get fixed. Room was muggy but guess it was better than being too cold/hot. Could’ve dealt w all this a lot better had we not had to pay as much as we did for the room.

Very good

Exceptional