Exceptional

Liked: Customer service amazing !!
Disliked: Love it everything!

Good location.

Liked: The room was ok to accommodate 5 people. I liked the heated spa and so did the kids. They had a good time playing in the pool too.The location is great. Lots of gift shops and places to eat at walking distance and parks were close too.
Disliked: House keeping is not done daily. I had to call the reception 3 times to have someone to change towels and collect the trash.No tea, coffee or drinking water in the room.

Deceptive and absolute scam

Liked: Not a damn thing
Disliked: Deceptive, Disgusting, and a Total ScamThis is hands down the WORST hotel experience I have ever had. Do not believe the misleading advertising about this place being a "resort" – it’s a glorified, poorly renovated MOTEL.The room I booked was listed as a "pool view," but when I looked out the window, all I saw was a wall. The entire place smelled strongly of marijuana, especially in the common areas and the elevator, which was nauseating.When I walked into the room, it reeked of fresh paint, making it impossible to breathe. I stayed in the room for less than 10 minutes because the conditions were unbearable. The noise level was also ridiculous – I could hear everything happening outside the room as if there were no walls at all.The final straw was when I pulled back the bed sheets and saw a filthy, disgusting mattress. It looked like it hadn’t been cleaned in years, and I wouldn’t be surprised if there were bed bugs. It was absolutely repulsive and completely unacceptable.I explained all of this to the front desk, but instead of being helpful, they were incredibly rude and condescending. They acted as if there was nothing they could do and told me to speak to the general manager, who, of course, wasn’t on-site. The next morning, the so-called general manager lied and claimed they would issue a refund and address the atrocious behavior of their staff. Unsurprisingly, none of that happened.Even worse, the hotel has continued trying to charge my credit card despite all of this, but thankfully my card is locked, so the charges aren’t going through. They’ve also been ignoring Booking.com, which has been trying to help me resolve this nightmare.This hotel is a SCAM. It’s dirty, dishonest, and absolutely nothing like what they advertise. Save yourself the stress, money, and health risks – DO NOT stay here under any circumstances.

Nice new facility to stay...

Liked: The suite was brand new and well appointed with a nice sitting area. The living room also had a bistro table for two to dine on if needed and ottomans to use while sitting on the sofa. The bathroom was small but had a nice walk in shower. The sleek modern styling is impressive and the beds are very comfortable. The location was good for access to Universal and Icon Park
Disliked: There was no breakfast available except for a coffee shop with packaged goods in the hard to access lobby building. The rooms are not connected to the lobby, you must go outside to get to the lobby where food is located. There was no Guest Laundry facilities that were operational in this very new hotel ( I was told they were yet to be fully installed ) and the elevators are only on one corner of the building, making for a long walk outside during our December visit.

Exceptional

Unacceptable Service from Front Desk...

Liked: Newly renovated, modern, spacious rooms, lovely customer service from Mr. Robles and Ms. Yessika.
Disliked: I am beyond appalled by the abhorrent customer service I received from Mr. Ernest Davis, the so-called front desk manager at DASKK HOTEL. My experience was nothing short of a nightmare, starting from a 30-minute hold on the phone, during which he was clearly not busy. Frustrated, I had to hang up and call back immediately, only for him to answer promptly, proving he had deliberately ignored my call. When I confronted him about keeping me waiting for so long—especially knowing I had a booking.com agent on the other line—he displayed complete indifference, showing no remorse for my frustration.All I needed was an explanation of how to do a "walk-in check-in" as requested by the booking.com agent. Instead, due to his dismissive attitude, I was forced to drive to the property, even though I was quite far away. Upon arrival, I noticed he was the only person at reception. He neither greeted me nor made eye contact, choosing instead to stare at his computer and move his mouse as though I were invisible. Even when he realized I was the same person he had mistreated over the phone, he did not apologize.At the request of booking.com, I asked Mr. Davis to prepare a detailed receipt or final invoice at check-out that included all fees so I could claim a refund from booking.com. He agreed—rudely—but when I checked out, there was no receipt waiting for me. When I requested that it be emailed, he outright refused, citing my complaint about his behavior as his reason for denying my request. This level of unprofessionalism and vindictiveness is outrageous for someone in a management position.Adding insult to injury, he placed me in a room with a non-functional sink, despite the hotel being practically empty that night. As the front desk manager, he could have ensured I was placed in a room with working amenities. When I voiced my concerns to the courteous and professional Mr.

Exceptional

My fiancé and I chose...

Liked: Very modern and cozy.
Disliked: There’s nothing not to like. We were very happy with our stay.

Luxury on a budget, conveniently...

Liked: The room was very clean and I loved the extra space of the living room area with the sliding door. Toiletries were really nice and the energy in the room felt comfortable and upscale.
Disliked: We were only here for the night and arrived late after an event. We were only in the room to sleep after a long day so I didn't have time to dislike anything.