Exceptional

Superb

Disappointing

Liked: Great location of the hotel. But in the room on the 2nd floor there was a constant (24/7) big noise from the air conditioning from outside, the windows did not muffle the noise at all. The window led into the wall, total lack of daylight.

The staff was lovely and...

AVOID AT ALL COSTS!!!

Disliked: My recent experience at the Da Vinci Hotel New York was shockingly poor and deeply frustrating. We booked our stay expecting basic hygiene and comfort—what we encountered instead was entirely unacceptable.Within the first two days, we found our room infested with ants and silverfish, not just a few but over twenty ants pouring out from the AC unit and multiple silverfish. We promptly reported the issue three separate times, each time being reassured it would be resolved. However, the hotel management completely failed to rectify the situation, forcing us to evacuate after two nights.To add insult to injury, the hotel's response was to falsely accuse us of causing the infestation by leaving "open candy" in the room, something entirely untrue as we don't even eat candy. They also falsely accused that it was one incident, and not the 3 we had reported to them. Despite our repeated requests for a fair refund given that we had to book another hotel for three additional nights (costing us over $700 extra), the hotel management refused accountability and offered a meager $92, insufficient considering our expenses and the distress caused.The hotel’s dismissive attitude, refusal to acknowledge the severity of the problem, and dishonest claims about the situation demonstrate an alarming lack of customer care and professionalism.I strongly advise potential guests to avoid the Da Vinci Hotel. The hygiene standards are evidently poor, and management's reaction to genuine complaints is defensive, misleading, and utterly inadequate. Our experience was not only inconvenient and costly but genuinely distressing.Do yourself a favor and stay elsewhere.

Gem in the heart of...

Liked: Perfect location, friendly staff. Amazingly quiet place giving it's location
Disliked: -

Very good

I might consider staying again...

Liked: The location was great.
Disliked: The towels and linens truly need to be updated! The AC vents need to be cleaned.

Good value for money

Liked: The location. The price
Disliked: The noise from outside and rooms around. The hotel was a bit old